AU: 1300 432 273
 NZ: 0800 201 415

 

 

What is IDCARE?

 

IDCARE is Australia and New Zealand’s national identity and cyber support service. We are a not-for-profit Australian charity that was formed to address a critical support gap for individuals confronting identity and cyber security concerns. This gap requires specialist Identity & Cyber Security Counsellors and Analysts that apply a human-centred approach to identity and cyber security. This means we place at the centre of everything we do the concerns and needs of the individual, not the technology or process.

 


What Type of Organisation is IDCARE?

 

Some key facts about IDCARE:
  • We do not charge the community for our base support service.
  • We are a not-for-profit organisation and registered Australian charity.
  • Since 2014 IDCARE has responded to over 30,000 contacts from across the Australian and New Zealand communities.
  • IDCARE maintains a library of over a thousand specific response plan requirements that provide our clients with a one-stop-shop on how to respond to their event.
  • Our Board consists of members on both sides of the Tasman.
  • IDCARE is the only place in the world you will find specialist Identity & Cyber Security Counsellors.
  • IDCARE is a direct response to a market failure relating to the inadequacy of response efforts impacting the community.
  • IDCARE is funded by its member organisations, grants, and cost-recovered services.
  • Any and all revenue generated must be re-invested in the delivery of our charitable services.
  • IDCARE was founded by a former Executive Director of the Australian Crime Commission, now appointed by the Board as its inaugural Managing Director.

Meet the IDCARE Board

 

Judith Welsh

Ms Judith Welsh, Director and Chair of IDCARE Board

Judith Welsh was elected Chair of the IDCARE Board in October 2015 and has over 20 years experience as a legal practitioner, including 14 years at Australia Post where she undertook numerous senior executive appointments including General Counsel and General Manager Governance and Assurance and a member of the Executive Committee and the Management Committee. She also has significant   experience in operations and strategy and has represented Australia Post and the Australian Government internationally.

Judith provides the IDCARE Board with excellent qualities in government, commercial and administrative law and operational service delivery as well as expertise in governance, information security, privacy, security and risk management, all of which are highly dependent on identity security and authentication processes. Judith's experience as a Trustee for the Australia Post Superannuation Scheme (APSS) and Chair of the APSS Board Audit and Risk committee will make a valuable contribution to the iDcare Board.

 


David Lacey

Professor David Lacey, Managing Director IDCARE and Board Member

David Lacey is founder of IDCARE and has over fifteen years experience in national law enforcement and national security responding to identity theft and misuse threats. David is a Professor of Cyber Security with the Centre for Human Factors & Sociotechnical Systems, University of the Sunshine Coast. His teaching and research engagement with business and government leaders focuses on building consumer-centric approaches to cyber crime prevention and response. David has held numerous Board roles in commercial and not-for-profit organisations and is an active member of government and industry Audit & Risk Committees. David holds undergraduate and postgraduate qualifications in accounting & information systems, management and justice, and has published widely on identity and cyber crime and its response. David has implemented national identity security capabilities for government and industry and has worked extensively with community members and organisations seeking to respond to such threats. He brings to IDCARE specialist knowledge in building identity response capabilities and expertise in organisational control systems, performance reporting, and client support.

 


Mr Damian McMeekin, Director IDCARE and Board Member

Damian McMeekin is Global head of security at ANZ Bank after working previously in the Australian Department of Foreign Affairs & Trade managing issues of international security, political and economic affairs from both international and Australian positions. Damian is also a Board Member of the International Banking Security Association and the International Security Management Association. Damian holds a Bachelor of Arts (Honours) degree from the University of Melbourne and has considerable expertise in strategic risk management, including geopolitical risks, developed through a diverse number of postings and roles across Asia-Pacific over the past three decades. Damian brings to the role of Director of IDCARE an excellent background in financial services risk, international relations and strategic project delivery.

 


Mr David Philp, Board Member

David Philp joins the IDCARE Board with invaluable experience in identity security policy design and service delivery within a New Zealand government context. David is the General Manager of Identity and Passport Services at the New Zealand Department of Internal Affairs whereupon he oversees the identity management frameworks and policy design for the Department. David is an active contributor to international identity security policy development across several international committees and forums, and has been working within the Department of Internal Affairs for over fifteen years. David complements the IDCARE Board with his knowledge of identity security policy and the New Zealand identity environment.

 


Mr Jeff Pope APM, Director IDCARE and Board Member

In July 2014, Jeff became the State Manager and Australian Electoral Officer for Victoria with the Australian Electoral Commission. Prior to this, Jeff spent 23 years in law enforcement with his last position being Assistant Commissioner Intelligence and Covert Support and the Chief Information Officer for Victoria Police. Prior to that role, Jeff was the General Manager of Intelligence at the Australian Crime Commission. In all of his roles over the past 15 years Jeff has directly managed or oversighted a range of different operations, initiatives, projects and strategies directly related to identity crime. Jeff has a Bachelor of Arts in Policing Studies, a Bachelor of Laws and is a Graduate of the Australian Institute of Company Directors. Jeff has received a number of national and international awards for his work in law enforcement with the most recent being the Australian Police Medal in June 2013. Jeff brings to his role as a Director of IDCARE an excellent background in strategic capability delivery within an identity security context.

 


Mr Andrew Rice, Director IDCARE and Board Member

Andrew Rice is Assistant Secretary, Cyber and Identity Security Policy Branch in the National Security Resilience Policy Division in the Attorney-General’s Department (AGD). He is responsible for development of national policy relating to Identity Security, for implementation of the Document Verification Service and for cyber security aspects of critical infrastructure resilience. Andrew joined AGD in February 2011. Prior to that he worked for six years in the Australian Customs and Border Protection Service, where he had responsibility for intelligence support on law enforcement and national security issues; anti-dumping operations; and tariff classification and valuation issues. Andrew’s work background includes twelve years in the Australian Department of Defence, working in the fields of intelligence analysis and policy, international Defence relations policy, Defence Force capability analysis, and logistics and national industry policy. He also worked for four years with the ACT Chief Minister’s Department with responsibility for social policy, counter-terrorism and critical infrastructure coordination, regional policy and coordination, and economic and urban planning policy.

 


 

 

Meet the IDCARE Team

 

Chrissy

Chrissy - Supervisor, National Case Management Centre

Chrissy is a qualified counsellor and leader within IDCARE’s National Case Management Centre. Chrissy undertook two clinical placements with IDCARE whilst an undergraduate student and landed a job with IDCARE on graduation. Chrissy has engaged over a thousand Australians and New Zealanders, providing direct support in response to their individual needs. She is an amazing member of our team and has been a key influence on the delivery of our services to the community.

 


Suli

Suli - Discipline Leader, Counselling, National Case Management Centre

Suli is a qualified counsellor, clinical placement trainer and specialises in identity protection for family and domestic violence survivors. Suli is a wonderful confidence builder and has a specialist interest in the behavioural side of scams and cybercrime.

 

 


Moises

Moises - Relationship Coordinator, National Case Management Centre

Moises is IDCARE’s relationship coordinator and bilingual analyst. Moises straddles our counselling and analytical capabilities and works with organisations in building their capabilities to maximise customer and staff value and mitigate their risks.

 

 


 

Key Policies & Documents

 

IDCARE prioritises governance and accountability. We don’t take for granted the funding we receive from our member organisations and other supporters. Here are some of our key governance documents and policies: