IDCARE Australia & New Zealand’s National Identity & Cyber Support Service AU: 1300 432 273 NZ: 0800 201 415

Contact IDCARE

IDCARE is focused on providing you with education, awareness and direct and actionable support.  Remember, IDCARE support is free of charge for members of the community.



Call us toll free from Australia and New Zealand

AU:  1300 432 273
NZ:  0800 201 415

+61 1300 432 273   or   +61 (0)7 5373 0400

Operating Hours:

8am-5pm Mon-Fri AEST / 11am-8pm Mon-Fri NZDT


Support Enquiries:


PO Box 412
Caloundra QLD 4551

Complaints & Suggestions

If you would like to give IDCARE feedback on our services, have a complaint to make about how we have responded to your needs, or want to make some suggestions to us on how we can improve our services please email:

Privacy Officer

If you wish to access information collected by IDCARE relating to your circumstances or seek correction of information held about these circumstances, please send a written request to:

Privacy Officer, IDCARE, PO Box 412, Caloundra QLD 4551

Alternatively, you may send your request via email to

IDCARE will not be able to process your request unless you quote your case number. In the event that you cannot find this number, it would be of great assistance to IDCARE if you could provide the details of when you engaged with IDCARE, the name of the case manager you engaged with, and the broad nature of your circumstances. Remember, IDCARE does not collect personal information so please do not send any personal information in your request. The only information IDCARE retains about you is your circumstances, not your identity.