IDCARE Australia & New Zealand’s National Identity & Cyber Support Service AU: 1300 432 273 NZ: 0800 201 415

If Your Details Have Potentially Been Compromised, Use First Aid

reduce the risk after identity has been stolen or compromised

Immediate Response

  1. Call iDcare  (AU 1300 432 273 / NZ 0800 201 415)
    • Develop an inventory of ‘at risk’ details
    • Get a free tailored response plan
    • Regain control and get back on track
  2. Contact and notify your financial institution(s)
  3. If it’s online (PC, Mac, Tablet, Mobiles)
    • Disconnect from internet/network
    • Clear browser history and cookies
      • Individual browsers will do this differently.  Consult your particular browser documentation
    • Undertake complete virus scan
    • If necessary, reinstall operating system
    • Reconnect to internet/network
    • Reset passwords and PINs (again)

*Please note:  This information is generalised to support individuals in most situations.  However, depending upon your experience, capabilities and the device(s) you use, seeking professional support may be better for you.

Mitigating Future Risk

    1. Ensure all devices have most recent security updates
    2. Check your credit history
  • Australia
    Veda                                  Phone: 1300 762 207
    Dun and Bradstreet          Phone: 1300 734 806
    Experian                            Phone: 1300 783 684
  • New Zealand
    Veda                                   Phone: 0800 692 733
    Dun and Bradstreet           Phone: 0800 362 222
    Centrix ‪                              Phone: 09 9669 706
  1. Check your transaction statements closely
  2. Regularly change your passwords and PINs
  3. Keep your documents locked and secure
  4. Never communicate personal details on social media sites
  5. Never open or click on links from emails you don’t know

Remember that legitimate and responsible organisations do not call or email you to request personal details!