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IDCARE as New Zealand’s national identity and cyber support community service has been engaged by Accuro Health Insurance to assist community members who have concerns about the exposure of their personal information.
Whilst investigations continue into this cyber security incident, IDCARE advises New Zealand community members that have a connection with Accuro Health Insurance to:
Be on the look out for emails, phone calls and text messages purporting to be from Accuro Health Insurance, financial institutions, telecommunications carriers, Government or other response agencies that request that you click on a link, provide personal or credential information, or request that you provide remote access to your device. Unfortunately, scammers and cybercriminals leverage privacy breach events in seeking to deceive community members to provide personal, account or credential information, infect devices, or motivate individuals to perform actions as part of a scam. IDCARE recommends:
- Never respond to unsolicited communications, even if the individual communicating with you knows a little bit about you, without first making your own enquiries using alternative contact methods;
- Don’t be pressured to respond to communications that create a sense of urgency to “act now.” Scammers want you to react quickly without giving you time to think. They may advise you that if you don’t act now you will lose access to a service, lose money, or even be arrested. Or they may offer you a refund or discount as a result of a cyber security incident, but only if you respond now.
- Keep abreast of development in relation to this privacy breach by visiting Accuro Health Insurance's website.
- If you believe you have responded to a scam communication, please complete an IDCARE Get Help for Individuals form or call our New Zealand Case Management Centre on 0800 121 068 between 11:00am NZDT and 8:30pm NZDT Monday to Friday.
Stay abreast of the latest scams impacting the New Zealand community via IDCARE’s News and Media website, Facebook page, and by subscribing to our free community newsletter, Cyber Sushi.