Published on:

April 20, 2023

About the Program

 If you want a head start on your new career, IDCARE has various casual roles across three employment disciplines in our offices located on the Sunshine Coast, Canberra, Sydney, and Perth:

·      Trainee Case Managers

·      Trainee Incident Response Managers

·      Trainee Intelligence Analysts

·      Trainee Technical Analysts

IDCARE is Australia’s national identity and cyber support service. Our Case Managers work within our National Case Management Centre alongside frontline triage staff, social workers, counsellors and technical support staff. Our Case Management team provide essential support to victims of cybercrimes, scams and identity theft that’s empathetic, practical and confidential. Our clients are members of the community and business owners across Australia, New Zealand and beyond who are engaged via telephone and digital engagement channels.

Our Incident Response team works with experts in privacy and cyber law in providing advice to organisations in responding to suspected data breach events. IDCARE continues to engage in Australia’s largest breach events and works collaboratively with regulators, breached organisations and other stakeholders that shape responses that place at their centre the breached individual. Incident Responders assist in the formulation of advice on assessed risks and response system affordances. Incident Responders actively engage IDCARE stakeholders across industry, government and the community sector.

Trainee Intelligence Analysts work within our Identity Security Operations Centre to identify trends and emerging issues confronting our community, business and government. Our Analysts monitor online environments to proactively detect vulnerabilities and compromise events. They produce alerts and products that are operational and strategic in nature. Analysts are supervised by experienced intelligence professionals and deliver critical insights to IDCARE’s partners.

Trainee Technical Analysts work alongside our intelligence analysts in examining our data repositories, their administration and analytical processes and visualisation. Familiarity and interest in broadening skills using power Apps is an advantage. Our Technical Analysts perform a critical role in supporting IDCARE staff ingenerating new insights and in supporting external organisations in accessing timely information and intelligence products. Our technical analysts also ext end our work in providing device remediation for clients, as well as contributing to priority capability development programs of work.

Employment Arrangements

As a casual employee, shifts are available on an as needs basis during extended business hours Monday to Saturday morning rostered fortnightly. Additional out-of-hours may also be offered depending on surge demand. It’s ideal for students that need to juggle study commitments and all the other things life throws at busy people. Shift hours may range from 8 hours to in excess of 20 hours per week depending on demand and staff availability. Additional hours may be negotiated during Semester break periods. These are on-premises roles given security and the need to engage and problem solve in a team environment. Applicants working within the Intelligence Analysis and Technical Analysis stream must be eligible for a national security clearance (i.e. Australian citizen with a checkable background).

Successful candidates will join IDCARE’s Talent Management Program and be exposed to an induction and graduated discipline specific training modules that progress Trainees through different engagement channels, client case scenarios, and job-specific qualities. You will have your theories of practice applied in a real-world setting under supervision, with professional feedback and mentorship.

What We Are Looking For

We are a young and vibrant organisation. You would be valued as a key member of a high performing organisation. What we are looking for:

• Undergraduate or postgraduate students that have completed at least one year of coursework (full-time or part-time) with good results;

• Have excellent verbal and written communication and be able to confidentially steer and navigate individuals in crisis;

• Be able to think on your feet and juggle competing priorities;

• Have strong ethics and work with integrity;

• Be able to listen and act on feedback professionally; and

• Be a great person to be around as part of a fantastic team.

How to Apply

Applications close at 5pm on Monday 15 May 2023.

To apply, send the following to by the cut-off date:

• A one-page letter addressed to the Recruitment Officer that introduces yourself, the type of traineeship role you are interested in (Case Manager, Incident Responder, Intelligence Analyst and/or Technical Analyst), how you are suited to what we are looking for, and the types of availability you may have (i.e. hours and preferred days);

• A short resume, including at least two referees, one of whom must be a current or former direct supervisor; and

• A copy of your last two Semesters of university results.


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.   

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