Published on:

April 20, 2023

About the Program

If you want a head start on your new career, IDCARE has casual case management roles available in Australian offices located in the Canberra, Sydney, and Perth.

IDCARE is Australia’s national identity and cyber support service. Our Case Managers work within our National Case Management Centre alongside frontline triage staff, social workers, counsellors and technical support staff. Our Case Management team provide essential support to victims of cybercrimes, scams and identity theft that’s empathetic, practical and confidential. Our clients are members of the community and business owners across Australia, New Zealand and beyond who are engaged via telephone and digital engagement channels.

Employment Arrangements

As a casual employee, shifts are available on an as needs basis during extended business hours Monday to Saturday morning rostered fortnightly. Additional out-of-hours may also be offered depending on surge demand. It’s ideal for students that need to juggle study commitments and all the other things life throws at busy people. Shift hours may range from 8 hours to in excess of 20 hours per week depending on demand and staff availability. Additional hours may be negotiated during Semester break periods. These are on-premises roles given security and the need to engage and problem solve in a team environment. Applicants working within the Intelligence Analysis and Technical Analysis stream must be eligible for a national security clearance (i.e. Australian citizen with a checkable background).

Successful candidates will join IDCARE’s Talent Management Program and be exposed to an induction and graduated discipline specific training modules that progress Trainees through different engagement channels, client case scenarios, and job-specific qualities. You will have your theories of practice applied in a real-world setting under supervision, with professional feedback and mentorship.

What We Are Looking For

We are a young and vibrant organisation. You would be valued as a key member of a high performing organisation. What we are looking for:

• Undergraduate or postgraduate students that have completed at least one year of coursework (full-time or part-time) with good results;

• Have excellent verbal and written communication and be able to confidentially steer and navigate individuals in crisis;

• Be able to think on your feet and juggle competing priorities;

• Have strong ethics and work with integrity;

• Be able to listen and act on feedback professionally; and

• Be a great person to be around as part of a fantastic team.

How to Apply

Applications close at 5pm on Wednesday 31 January 2024.

To apply, send the following to by the cut-off date:

• A one-page letter addressed to the Recruitment Officer that introduces yourself, the type of traineeship role you are interested in (Case Manager, Incident Responder, Intelligence Analyst and/or Technical Analyst), how you are suited to what we are looking for, and the types of availability you may have (i.e. hours and preferred days);

• A short resume, including at least two referees, one of whom must be a current or former direct supervisor; and

• A copy of your last two Semesters of university results.


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.   

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