Case Managers and Digital Responders

About the role

We need talented team players who anticipate and respond to risks, know what responses are available, and can effectively communicate with people in crisis. Your primary aim is to reduce the risk that our clients will experience harm resulting from cyber security vulnerabilities, that corrective strategies are developed, and to advocate for individuals to regain their confidence, feel empowered, and build resilience.

The successful candidate will gain opportunities to refine and apply their skills via telephone and digital client engagement channels. Training and development will be provided, where you will be mentored, trained and supported to deliver the best care possible to community members that require our expert support. To be an effective Identity & Cyber Security Case Manager and provide Digital Treatment at IDCARE you need to be:

• Able to demonstrate strong verbal and written communication skills
• Person-centred, with a genuine desire to want to make a difference
• Able to think on your feet and critically analyse risk factors
• A quick decision maker with the ability to handle pressure
• Able to work independently as well as part of a multidisciplinary team
• Able to talk about technology to the uninitiated

If you've had experience in working within call centre teams, assisted someone who has experienced crime, or even had to advocate on behalf of someone who has had to navigate business or government, then you may have what it takes.

IDCARE operates extended business hours from Monday to Friday 8am to 5pm AEST. In addition, some evening and weekend work opportunities may also present in peak demand periods (such as in response to data breaches).

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