December 9, 2021
About the role
We need individuals who have experience in delivering outstanding client support to build our talent of casual staff at the frontline of our service. The successful candidates will gain opportunities to refine and apply their skills via predominantly telephone and online client engagement channels. Training and development will lead to becoming a proficient Digital Responder, where you will be mentored, trained and supported to deliver the best care possible to organisations that require our expert support.
We need talented team players who anticipate and respond to risks, know what responses are available, and can effectively communicate with people in crisis. Your primary aim is to reduce the risk that our organisational clients will experience harm to come from cyber security vulnerabilities, that corrective strategies are developed, and that they will regain their confidence, feel empowered, and build resilience.
IDCARE operates extended business hours from Monday to Friday 8am to 5pm AEST. In addition some evening and weekend work opportunities may also present in peak demand periods (such as in response to data breaches).
Benefits and perks
IDCARE offers staff the opportunity to make a global difference locally on the Sunshine Coast. We are a young and vibrant organisation with a supporting culture and talent program. The nature of our work means we must keep abreast of the latest criminal methods and response requirements. Our talent and mentorship programs allow staff to feel empowered to grow and learn, without feeling overwhelmed. That's not to say employment with IDCARE is without its challenges - every day we are challenged. So if you're keen to learn, grow with our knowledge and needs, and be part of a very special team that makes a tangible difference every day we encourage you to apply.
For those studying towards their degree completion, you may also be eligible for IDCARE's Employee Education Support Program, including a financial contribution towards the successful completion of your study.
Skills and Attribute Requirements (Must have)
Desirable Qualities (Nice to have)