Published on:

June 20, 2022

About the Role

We am currently looking for a diligent Case Manager to join the IDCARE team in Napier. The role itself will see you liaising directly with clients on a variety of different complaints and issues. You will be handling confidential/sensitive information and helping vulnerable clients, so naturally you are compassionate, understanding and allow clients to feel heard. Working in a high-pressure environment, you will need to have the flexibility and experience in lateral thinking and problem solving, working in a dynamic and collaborative team, have experience with risk analysis and complex cases and enjoy the challenge of problem solving. You will have a high level of attention to detail and be eager and efficient in your role with deadlines and timeframes.

This role is 25 -30 hours per week which works great for people wanting work life balance and flexibility. There are 2 rolling shifts (monthly) all shifts are set between the hours of 9am - 8pm and are generally 5-6-hour shifts.

If you think this sounds like you, then I would love to have a confidential chat with you today!

Benefits and Perks

IDCARE offers staff the opportunity to make a global difference locally in Napier. We are a young and vibrant organisation with a supporting culture and talent program. The nature of our work means we must keep abreast of the latest criminal methods and response requirements. Our talent and mentorship programs allow staff to feel empowered to grow and learn, without feeling overwhelmed. That's not to say employment with IDCARE is without its challenges - every day we are challenged. So if you're keen to learn, grow with our knowledge and needs, and be part of a very special team that makes a tangible difference every day we encourage you to apply.

Skills and Attribute Requirements (Must have)

  • Excellent written and verbal communication skills;
  • Studying towards a degree within a relevant discipline and/or pre-existing customer service experience;
  • The ability to work very efficiently with competing priorities under time constraints;
  • The ability to distil information and capture and communicate key facts and attributes accurately;
  • An ability to handle personal, commercial and sensitive information.

The ideal candidate for this role will be calm and levelheaded when dealing with high pressure situations, have experience in liaising with and understanding people from diverse backgrounds, enjoy problem solving and helping people around you in the community. Being the first point of contact, your written and verbal communication skills will be excellent, and your warm and friendly personality will shine through and add value to the team.

All candidates will be subject to a police background, working with children and organisational suitability check. Referees may be engaged at any stage of the recruitment process.

In your response In your response send a one page Statement that addresses the skills and attribute requirements. Also indicate in this Statement preferred hours and days you would ideally like in this role.

Our recruitment process commences with a response to this advertisement. From here a blend of telephone and face to face interviews will be extended to shortlisted candidates. Don’t stress, this process is as much about you feeling comfortable about us as it is about IDCARE finding the right people.

For more information about IDCARE please visit

Please note that any questions about these roles can be asked upon application with the Recruitment Officer if shortlisted. Questions or engagements via other channels will not be responded to. Due to the volume of candidates expressing interest in working with IDCARE, we cannot commit to providing personalised feedback on your application.

Your application will include the following questions:

  • Do you have customer service experience?


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.   

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