Published on:

October 14, 2022

About the role

The successful applicants will join a IDCARE team of talented team players and will be responsible for providing a high level of efficient, professional, friendly customer service who anticipate and respond to risks, know what response are available, and can professionally and effectively communicate with people in crisis.

Your primary aim is to reduce the risk that our clients have experience from cyber security vulnerabilities, that corrective strategies are developed, and to advocate for individuals to regain their confidence, feel empowered, and build resilience.

IDCARE ideal candidates must be committed to delivering excellent and friendly customer service and can effectively communicate with people in crisis.

They will have a high level of enthusiasm, be responsible and able to work with a minimum of supervision.  This role requires the ability to manage complex and varied situations with a diverse range of people.

IDCARE business hours are from Monday to Friday 8am to 5pm AEST. In addition, some evening and weekend work opportunities may arise in peak demand periods, such as in response to data breaches.


IDCARE offers staff the opportunity to make a difference locally on the Sunshine Coast. We are a young and vibrant organisation with a supporting culture and talent program.  Our talent and mentorship programs allow staff to feel empowered to grow and learn, without feeling overwhelmed.

So, if you’re keen to learn, grow our knowledge and be part of a very special team that make a tangible different every day we encourage you to apply.

Skills and experience

To be successful for this Case Manager positions and to provide Digital Treatment at IDCARE, you will need to have the following skills and experience:

  • Minimum 2 years of call centre / customer or retail service experience
  • Confident with an excellent telephone manner
  • Customer service skills and a helpful attitude
  • Able to demonstrate strong verbal and written communication skills
  • Person-centred, with a genuine desire to want to make a difference
  • Able to think on your feet and critically analyse risk factors
  • Able to work independently as well as part of a multidisciplinary team
  • The ability to work in a supporting and caring team environment.
  • A demonstrated ability to manage personal and sensitive information.
  • Must be able to obtain a working with children check, including police background check (this will be facilitated if required, but is a mandatory role requirement)


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.   

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