Published on:
June 20, 2022
About Us
IDCARE is an award-winning frontline response service provider for individuals harmed by cybercrimes, scams and identity theft.
In 2021 IDCARE was referred to by elected representatives as “a national treasure”, in providing unparalleled client care and support to individuals and organisations impacted by cybercrimes, scams and data breaches.
We are the only specialist service in the world that provides a blend of behavioural and pragmatic support to individuals and organisations that need to respond to the theft and misuse of personal and sensitive information. We have helped in excess of 100,000 Australian and New Zealanders respond to some of the fastest growing crimes impacting our community today.
About the Role
Full-time or Part-time (Job Share) / Perth-based
We have a vacancy for an experienced Team Leader to drive the establishment and operation of our IDCARE National Case Management Centre team in Perth. The position is full-time, but if we find two highly suitable candidates that wish to work part-time, we can accommodate this working arrangement as well.
IDCARE's National Case Management Centre is responsible for the first point of contact for clients engaging our service who need immediate advice and support in responding to crimes. The successful candidate(s) will need to lead a team of specialist Case Managers who engage community members over the phone and online from across Australia, New Zealand and beyond. Our National Case Management Centre also plays an important role in our digital response, response system testing and monitoring of communication channels and systems. You and your team will develop an amazing knowledge of our response system, the workings of business and government, and our individual rights. As a Team Leader you are also required to “get on the tools” to continue to grow and maintain your skills and knowledge.
The first six months will involve on-going training and development needed to become a qualified IDCARE Identity & Cyber Security Case Manager and Team Leader. Aspects of this development program will require continuous training periods and travel (including to IDCARE's national headquarters on Queensland's Sunshine Coast).
The ideal candidate will have team leader experience, including experience in rostering, assessing individual performance, and demonstrating leadership in a client management environment. Candidates with qualifications in behavioural science, arts and humanities, computer science, law or criminology will be looked upon favourably.
To be a highly effective IDCARE Team Leader you will need to be:
IDCARE operates extended business hours from Monday to Friday 8am to 5pm AWST. This role may require some evening and weekend work via on-call arrangements, which are acknowledged and remunerated accordingly.
Benefits and Perks
IDCARE offers staff the opportunity to make a global difference locally. Historically around one in ten community members to engage IDCARE's specialist national service reside in Western Australia (WA). Extending into Perth our awarding-winning National Case Management Centre is an exciting and strategic investment by IDCARE in bringing to WA a premiere cyber security capability and supporting the local economy.
We are a young and vibrant organisation with a supporting culture and talent program. The nature of our work means we must keep abreast of the latest criminal methods and response requirements. Our talent and mentorship programs allow staff to feel empowered to grow and learn, without feeling overwhelmed. That's not to say employment with IDCARE is without its challenges - every day we are challenged. So if you're keen to learn, grow with our knowledge and needs, and lead and develop a team that makes a tangible difference every day we encourage you to apply.
Skills and Attribute Requirements (Must have)
All candidates will be subject to a police background, working with children and organisational suitability check. Referees may be engaged at any stage of the recruitment process.
In your response send a one page statement that addresses the skills and attribute requirements. In this statement indicate whether your preference is for a part-time or full-time positions, and if part-time, your preferred days and hours.
Our recruitment process commences with a response to this advertisement. From here a blend of telephone and face to face interviews will be extended to shortlisted candidates. Don’t stress, this process is as much about you feeling comfortable about us as it is about IDCARE finding the right people.
For more information about IDCARE please visit idcare.org.
Please note that any questions about these roles can be asked upon application with the Recruitment Officer if shortlisted. Questions or engagements via other channels will not be responded to. Due to the volume of candidates expressing interest in working with IDCARE, we cannot commit to providing personalised feedback on your application.
Mon - Fri: 8am - 5pm AEST
QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA : 08 7078 7741
Mon - Fri: 10am - 7pm NZST
AKL: 09 884 4440