Quick Facts 
  • There is a very high likelihood that if your credentials are stolen you will experience identity theft. 
  • Targeted credentials include Passports, Driver Licences, Credit Cards, Bank Statements, Tax Statements and Medicare Cards. 
  • The most common ways credentials are stolen is because of unsecure letterboxes and house burglaries where the credentials are easily accessible. 
  • The risk to someone who has had their credentials stolen is usually a “credit risk” – a criminal getting credit in your name. 
  • Average time theft and misuse is five days. 
  • Shared living located along key transport corridors are more targeted than other residential types.

  • Be aware of what credentials are attractive to identity thieves and where you keep them. 
  • Ensure you have proper physical security in your home and with your letterbox. 
  • If you are going away, arrange for someone to collect your mail and keep an eye out. 
  • If you live in an apartment or dual living, talk to other residents or the body corporate about assessing the security of your mail and residence. 
  • Arrange for alternative ways to receive your credentials and statements than by mail (eg. collecting in person or receiving statements by email). 
  • Lock your credentials away in a place that’s not obvious. 

Detection & Response 
  • ‍Make a mental note of when you are likely to receive credentials and statements and don’t delay chasing them up if they don’t arrive. 
  • Check your credit report once a year – it’s free to do so and go to idcare.org to find out how (most people have three types!). 
  • If you suspect credentials and statements are stolen, let the issuing organisation know, notify your bank and ask for more security, and place a ban on your credit file (it’s free to do this and it will prevent most criminals from getting credit in your name). 
  • Contact IDCARE by submitting a Support Request Form or call 1300 432 273 (Aus) / 0800 201 415 (NZ). 

More information 

For more information on protecting your identity please see our Understanding Identity Theft Fact Sheet. You will find information on mitigating the risk of identity theft both online and offline. 

For personalised support please call IDCARE on 1300 432 273 (AU) or 0800 201 415 (NZ) or email us at contact@idcare.org 

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Disclaimer © 2018 Copyright Identity Care Australia & New Zealand Ltd. While every effort has been made to ensure the accuracy of the information in this FACT SHEET, IDCARE disclaims any liability to any person in respect to any actions performed or not performed as a result of the contents of the alert or any accompanying data provided. Note our service is free to the community and our Counsellors will never ask you to provide your personal information and credentials if we make contact with you.

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IDCARE is here to provide you with specialist support and guidance when faced with a cyber and  identity related issue. Contact one of our Identity & Cyber Security Counsellors to learn more about our Support Services and how we can help you.   
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