Dear customer,

As you know, Specsavers Optometrists Bundaberg Sugarland recently underwent a new shop fit out and relocation to make way for the new Audiology business. We are writing to you to let you know about an incident that occurred during these works.

We respect your privacy and the information we hold about you. As the incident could affect personal information you have disclosed to us, we wanted to share with you what has happened and give you some comfort around the measures we are taking to protect your privacy.

During the fit out works a range of building materials and IT equipment,including a password-protected computer server, went missing from an onsite storage facility. Unfortunately, despite our best efforts and the assistance of law enforcement, we have been unable to recover the server to date.

There is no evidence suggesting that the server has been accessed or used in any way. There may be a risk, however, that an unauthorised third party may use your personal information to facilitate a phishing call or email attempting to induce you to reveal credit card numbers or other sensitive information. The information on the server does not include financial details or sensitive information.

What should I do?

Please be alert for any calls or emails which may appear to come from us and seem genuine but are actually an attempt to gain access to information. The calls or emails may ask you for credit card or bank details or may request payment of an invoice and provide a link. If a request for personal information is made by an unexpected caller, it is always best to disconnect the call and (if appropriate) contact the organisation directly on a number you have sourced yourself. Be cautious about clicking on links or attachments on communications you are not expecting. Do your own research and explore alternative contact methods for the sender.

We are deeply sorry for the inconvenience this may cause you and want to reassure you that we take the security and confidentiality of personal information very seriously.

If you have any questions or concerns we have engaged IDCARE (Australia’s national identity and cyber support service) whose services may be accessed by calling 1300 432 273 between 8am and 5pm Monday to Friday (AEST) and by quoting the unique referral code SPC-IDC2.

Specsavers Optometrists Bundaberg Sugarland


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.   
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