Training & development

IDCARE’s training and development team is resourced with our most experienced staff who have worked on hundreds of data breach events and engaged thousands of individuals who have experienced the compromise and misuse of their personal, account and credential information.They have unrivaled knowledge of the Australian and New Zealand response systems, know what works, and where the pain points are you would want your customers and staff to avoid. Our training is about imparting this knowledge in a practical and engaging way. It’s designed to provide the most contemporary knowledge that will benefit your new inductees through to your most experienced staff. You can add training options to your package at any time.

Courses currently available

The Identity, Cyber & Privacy Protection Response System (1 day)
Engaging, Responding and Reducing Scam Victim Harm Workshop (1 day)
Managing Data Breach Events – A Harm Reduction Approach (1 day)
Front line Staff Breach Notification Preparedness Training – (0.5 days)

To find out more information on our courses please fill in our Enquiry Form below and one of our Relationship Coordinators will get back to you.


IDCARE's core business is supporting the community. We offer outstanding service with dedicated Identity & Cyber Security Case Managers to help you with your cyber related concerns.


Christine was terrific to talk to, she reassured me that I wasn’t as silly as I thought I was and guided me through the process of the best way to protect my identity. She did not hurry me through the process and seemed to take a genuine interest in my case.


I want you to know how professional your response was to our phone call; the right information, right contact details, right advice and genuine concern for the wellbeing of my Dad.


It is wonderful to have someone so skilled and understanding in such a highly stressful situation. I would recommend your service to anyone who finds themselves in a situation of identity theft or cyber crime.

Change The world


IDCARE is focused on providing you with education, awareness, and direct and actionable support.
Our frontline support is free to members of the community. Organisation support, including data breach response and employee assistance, is delivered on a cost recovery basis.

There are a number of ways to contact IDCARE. For immediate assistance please call us on the numbers below or simply follow the links to direct you to the appropriate form and one of our specialised team members will get back to you.

IDCARE's Postal Address

postal ADDRESS

Locked Bag 4
Maroochydore DC
QLD Australia 4558



AU: 1800 595 170 AEST
QLD: 07 3555 5901
ACT & NSW: 02 8999 3350
VIC: 03 7018 2370
NT, SA & WA : 08 7078 3533

NZ: 0800 121 070 NZST
AKL: 09 884 4441

Email us

Please fill in the subscriber enquiry form above and one of our Relationship Coordinators will get back to you.