iDcare Australia & New Zealand's National Identity Support Service AU: 1300 432 273 NZ: 0800 201 415

Important Note: If you receive an email or phone call purporting to be IDCARE that requests your personal details, such as your credit card information, it is a SCAM. Do not respond. Contact IDCARE immediately.



Support Request Form

Click here to fill out your online Support Request Form and begin your free support with IDCARE.  We understand people are busy and not always able to take care of these things during the day.  This Support Request Form is offered with you in mind.

  • It’s simple, quick, and free
  • Available to you 24 hours per day and 7 days per week Support Request Form
  • You will be contacted via phone or email (your preference) by an IDCARE Identity Security Counsellor to work with you to respond to your given circumstances. The time taken to respond will be influenced by the demand for our services, but we aim to make contact within one business day.


IDCARE is Australia and New Zealand’s national identity support service.  We are staffed with specialist Identity Security Counsellors and Identity Security Analysts.  These staff provide professional, free and anonymous support to members of the community who believe their personal information has been put at risk in any way (online, digital or physical). We’ve helped thousands of Australians and New Zealanders reduce the harm they experience from the compromise and misuse of their identity information.

Supporting Organisations

In addition to individuals, IDCARE works with leaders in business and government.  We assist organisations in a wide range of ways that are described in more detail here. IDCARE prides itself on working directly with innovative and caring companies and government organisations that value the personal information for which they hold on behalf of their customers and clients. We call these organisations our Partners, and they have the opportunity to benefit from our insights and expertise on how to prevent and respond to threats to their client, customers and staff personal information. Support offered to our Partners include:

64x64Monthly Alerts and Bulletins on the latest developments on identity security threats and counter-measures

64x64Identity Risk Assessments & Response Benchmarking

64x64Data Breach Response Planning & Testing

64x64Data Breach Serious Harm Assessments & Post-breach Response Customer Support

64x64Connecting Customer Service Centres to IDCARE’s National Case Management Centre

64x64Undertaking innovative research and development on applied identity security problems with IDCARE’s National Identity Lab.

Supporting Individuals

You may find IDCARE services beneficial where you experience any of the following situations:

Isolated green check mark. 3d imagelost or stolen physical credentials (such as driver licences, passports, wallets, etc.)

Isolated green check mark. 3d imagecompromise of online accounts, emails, or devices/computers

Isolated green check mark. 3d imagelost or stolen credential information (such as driver licence number)

Isolated green check mark. 3d imageresponded to a scam (telephone, email, SMS etc.)

Isolated green check mark. 3d image

unexplained account establishment or debt

Isolated green check mark. 3d image

survivor of family and domestic violence and concerned about identity security

Isolated green check mark. 3d image

concerned about your identity due to having a public profile

Isolated green check mark. 3d image

are Next of Kin of missing or deceased loved ones and have concerns about your loved one’s Identity Security

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simply need advice about how to better protect your identity.

Our Commitment to Our Clients

IDCARE staff provides services in adherence to our Code of Conduct Policy. Our staff and volunteers are also required to comply with their relevant professional association and its Code of Ethics, such as the Australian Counselling Association, the Australian Psychology Association, and the Australian Social Worker Association. Identity Security Counsellors must complete a rigorous induction and training program, be qualified or near qualified with one of three behavioural support professional bodies, have a police background check, a working with children check, and have successfully completed an organisational suitability assessment. If you have any feedback relating to the performance of IDCARE’s staff you may with to email the Managing Director at <>. For further information about the content of this website please refer to our Disclaimer.

IDCARE Partner Organisations

Here are some of the organisations that care enough about you to care about us…

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supporting the community, business and government in responding to identity risks


the only place you will find expert Identity Security Counsellors and Identity Security Analysts


dedicated specialist national identity support service that traverses physical, online and digital environments


our clients are treated professionally, empathetically and with respect