Please note that IDCARE will be closed on ANZAC Day, 25 April 2017.
HELPLINE: 1300 432 273 (Aust) 0800 201 415 (NZ)
Support Request Form: Click here or See below
Support Request Form
Click here to fill out your online Support Request Form and begin your free support with IDCARE. We understand people are busy and not always able to take care of these things during the day. This Support Request Form is offered with you in mind.
- It’s simple, quick, and free
- The form is available 24 hours a day, 7 days per week
- You will be contacted via phone or email (your preference) by an IDCARE Identity Security Counsellor to work with you to respond to your given circumstances. The time taken to respond will be influenced by the demand for our services, but we aim to make contact within one business day. Support Request Form
IDCARE is Australia and New Zealand’s national identity & cyber support service. We are staffed with specialist Identity & Cyber Security Counsellors and Analysts. These staff provide professional, free and anonymous support to members of the community who believe their personal information has been put at risk in any way (online or physical). We’ve helped thousands of Australians and New Zealanders reduce the harm they experience from the compromise and misuse of their identity information by providing effective response and mitigation pathways tailored to each person’s circumstance.
In addition to individuals, IDCARE works with leaders in business and government. We assist organisations in a wide range of ways that are described in more detail here. IDCARE prides itself on working directly with innovative and caring companies and government organisations that value the personal information for which they hold on behalf of their customers and clients. We call these organisations our Partners, and they have the opportunity to benefit from our insights and expertise on how to prevent and respond to threats to their client, customers and staff personal information. Support offered to our Partners include:
Supporting the Community
You may find IDCARE services beneficial where you experience any of the following situations:
compromise of online accounts, emails, or devices/computers
ransomware and phishing attacks
responded to a telephone scam or experienced a remote access
unexplained account establishment, debt or entries on credit record
survivor of family and domestic violence and concerned about identity and digital security
need advice about cyberbullying and exploitation of your image
are Next of Kin of missing or deceased loved ones and have concerns about your loved one’s identity security
simply need advice about how to better protect your identity and build your cyber resilience
Our Commitment to Our Clients
IDCARE staff provides services in adherence to our Code of Conduct Policy. Our staff and volunteers are also required to comply with their relevant professional association and its Code of Ethics, such as the Australian Counselling Association, the Australian Psychology Association, and the Australian Social Worker Association. Identity & Cyber Security Counsellors must complete a rigorous induction and training program, be qualified or near qualified with one of three behavioural support professional bodies, have a police background check, a working with children check, and have successfully completed an organisational suitability assessment. If you have any feedback relating to the performance of IDCARE’s staff you may with to email the Managing Director at <firstname.lastname@example.org>. For further information about the content of this website please refer to our Disclaimer.
supporting the community, business and government in responding to identity risks
the only place you will find expert Identity Security Counsellors and Identity Security Analysts
dedicated specialist national identity support service that traverses physical, online and digital environments
our clients are treated professionally, empathetically and with respect