Get Help

Complete our Get Help Form below and one of our Identity & Cyber Security Case Managers will get back to you with expert and specialised support. You can also visit our Cyber First Aid Kit or Learning Centre for more help and guidance on identity theft and cyber security concerns.


IDCARE 's core business is supporting the community. We offer outstanding service with dedicated Identity & Cyber Security Case Managers to help you with your cyber related concerns.


Christine was terrific to talk to, she reassured me that I wasn’t as silly as I thought I was and guided me through the process of the best way to protect my identity. She did not hurry me through the process and seemed to take a genuine interest in my case.


I want you to know how professional your response was to our phone call; the right information, right contact details, right advice and genuine concern for the wellbeing of my Dad.


It is wonderful to have someone so skilled and understanding in a such a highly stressful situation. I would recommend your service to anyone who finds themselves in a situation of identity theft or cyber crime.

Success Stories!

Contact us

IDCARE is focused on providing you with education, awareness, and direct and actionable support.
Our frontline support is free to members of the community. Organisation support, including data breach response and employee assistance, is delivered on a cost recovery basis.

There are a number of ways to contact IDCARE. For immediate assistance please call us on the numbers below or simply follow the links to direct you to the appropriate form and one of our specialised team members will get back to you.

IDCARE's Postal Address

postal ADDRESS

P.O.Box 412
Caloundra, QLD



Tel - AU: 1300 432 273
Tel - NZ: 0800 201 415

Email us

Please fill in the get help now form below and one of our Identity & Cyber Security Counsellors will get back to you.