Does your Small business Need Assistance?

Our Services Are Available and Free

If you are experiencing an incident or aren’t sure, click on the Get Help button to have one of our incident responders assess what’s going on and call you in a time window that you nominate, or call us on 1800 595 170
Monday to Friday 8am-6pm AEST.

Get Help Now

If you would like, click on the Cyber Health Check button to do an online Privacy & Cyber Health Check (approximately 5 minutes to complete) and book a free consult with one of our expert analysts.

Cyber Health Check

in Conjunction with:

Small Business Cyber Resilience Service

We are extending our services to small businesses and sole traders to enhance their cyber resilience and protect their digital assets.
Equipped with the latest technology and staffed by expert cyber advisors, the service will be provided at no cost to small businesses who:

Have 19 (or less) full time equivalent employees (not inclusive of the business owner);
Are registered in Australia and currently trading, with an active ABN.

The Small Business Cyber Resilience Service is funded by the Australian Government and completely free for eligible small businesses.
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IDCARE can support eligible businesses with:

recovery from a cyber or privacy related incident, including email or social media account compromise, website impersonation, phishing, data breach, hacking or ransomware; and/or
cyber resilience assessment and advice.

If your business needs cyber resilience advice and support or a guiding hand following a cyber or privacy related incident, IDCARE is here to help.
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Our expert cyber advisory service can also remediate unauthorised access to your business related devices by cybercriminals and scammers.
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Our free service is designed to assess your resilience needs or assist your business get back on its feet after an event.

What IDCARE Offers to Qualifying Small Businesses And Sole Traders

‍An Incident Response Hotline that provides impartial and independent advice on what you are dealing with: 1800 595 170

Access to an Expert Advisor who can talk through what your business needs to increase your resilience against the most common threats.

Small Business Cyber First Aid - a service designed to ensure peace of mind after a remote access event or other intrusion.

A Cyber Health Check that provides an independent and confidential appraisal of your resilience in relation to privacy and cybersecurity.

Access to an individual Online Portal containing details of your assessment, action plans for resilience building and more.

Tailored online content available to anyone needing advice and hints on how to keep their small business secure from threats.

Is this you? Real Case Studies

False Invoicing Fraud

Social Media Hacked

Ransomware Attack

The Hard Facts:

In 2023, reports to IDCARE indicate the average loss to a small business from a cyber security incident is over $49,000.
In 48% of cases IDCARE has dealt with, small business owners experiencing an event did not know how their business was compromised.
Cybercriminals most commonly exploit small businesses by diverting payments, accessing their bank accounts, and fraudulently submitting tax returns in their name.
Small business owners also experience higher rates of social media account compromise and exploitation than individuals.
Responding to an incident may likely cost a small business four working days - including other costs incurred.
More than half of small businesses close within six months of experiencing a cyberattack.

Need more Info? Explore our Learning Centre for Small Businesses

Small Business Cyber Health Check

Our award-winning service has also has a free Privacy & Cyber Health Check you can do online, in your own time, to get a sense of your business resilience and cyber health.

You also get a free consult with one of our expert business advisors. You may be surprised. It may not cost you anything to lift your resilience, but it may just save your business!

Obtain an action plan now to build resilience

Start Health Check

Cyber Resilience Uplift Portal

Introducing our Cyber Resilience Uplift Client Portal — the go-to online resource for small businesses looking to strengthen their cybersecurity posture.

Eligible Small Businesses who complete their free 30 minute resilience advisory session will be extended an opportunity to register to access their own IDCARE Client Portal.

The portal provides the results of your tailored cyber risk assessment results, delivering clear and actionable assessment results that highlight your current strengths and vulnerabilities.
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With expert-guided maturity plans, you'll receive a step-by-step roadmap to enhance your security practices. Access a range of key content including best practice guides, educational videos, and critical updates on emerging cyber threats. Empower your business to thrive in a digital landscape with confidence and resilience!

*Requires prior onboarding services provided following Cyber Health Check Assessment.

IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.

IDCARE has access to the Department of Home Affairs Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.

The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.