Services for organisations
Need help responding to a cyber incident or data breach?
IDCARE helps organisations manage and recover from cyber incidents, identity theft, and data breaches—supporting both immediate response and long-term resilience.
We work with businesses, government agencies, and organisations to:
- Respond to incidents quickly and effectively
- Support impacted individuals through Case Management
- Provide intelligence to understand threats and exposure
- Monitor and alert on emerging risks
- Strengthen preparedness for future incidents
With over a decade of experience supporting more than 500,000 individuals and hundreds of organisations, IDCARE provides trusted, independent support when it matters most.
Services for organisations
Need help responding to a cyber incident or data breach?
IDCARE helps organisations manage and recover from cyber incidents, identity theft, and data breaches—supporting both immediate response and long-term resilience.
We work with businesses, government agencies, and organisations to:
- Respond to incidents quickly and effectively
- Support impacted individuals through Case Management
- Provide intelligence to understand threats and exposure
- Monitor and alert on emerging risks
- Strengthen preparedness for future incidents
With over a decade of experience supporting more than 500,000 individuals and hundreds of organisations, IDCARE provides trusted, independent support when it matters most.
Data breach response services
What should your organisation do after a data breach?
Let us know! Contact IDCARE immediately once a data breach has been identified.
If your organisation experiences a data breach, contact IDCARE as early as possible. Early engagement enables us to work collaboratively with your organisation to plan and coordinate an effective response to reduce harm, maximise the value of our involvement, and ensure resources are available to support affected individuals.
Although IDCARE's support for affected individuals begins after notification, we can assist organisations by assessing likely harms, preparing your staff to manage enquiries, and helping to develop effective notification materials.
After a data breach, we work with your team to:
- Be included in notifications as an identity compromise, misuse and exploitation focused escalatory support service
- Craft and review notifications that drive understanding, trust and appropriate action - using preferred language and references to minimise harm, based on our experience and expertise
- Assess the risk of harm to affected individuals pre notification
- Prepare your staff to receive contact from those affected by your data breach
- Develop a secure, up to date webpage where you can send affected individuals for updates, resources and recommended steps
- Reduce harm to affected individuals through specialist case management and tailored support
- Provide tailored action plans to secure compromised identities and accounts
- Support individuals experiencing distress through professional Wellbeing Support services
- Provided anonymised data and feedback about the experiences of those you have referred to us
IDCARE helps your organisation respond quickly, reduce harm, and restore confidence following an incident.
Data breach response services
What should your organisation do after a data breach?
Let us know! Contact IDCARE immediately once a data breach has been identified.
If your organisation experiences a data breach, contact IDCARE as early as possible. Early engagement enables us to work collaboratively with your organisation to plan and coordinate an effective response to reduce harm, maximise the value of our involvement, and ensure resources are available to support affected individuals.
Although IDCARE's support for affected individuals begins after notification, we can assist organisations by assessing likely harms, preparing your staff to manage enquiries, and helping to develop effective notification materials.
After a data breach, we work with your team to:
- Be included in notifications as an identity compromise, misuse and exploitation focused escalatory support service
- Craft and review notifications that drive understanding, trust and appropriate action - using preferred language and references to minimise harm, based on our experience and expertise
- Assess the risk of harm to affected individuals pre notification
- Prepare your staff to receive contact from those affected by your data breach
- Develop a secure, up to date webpage where you can send affected individuals for updates, resources and recommended steps
- Reduce harm to affected individuals through specialist case management and tailored support
- Provide tailored action plans to secure compromised identities and accounts
- Support individuals experiencing distress through professional Wellbeing Support services
- Provided anonymised data and feedback about the experiences of those you have referred to us
IDCARE helps your organisation respond quickly, reduce harm, and restore confidence following an incident.
Common questions about IDCARE’s data breach response services
Community care
How does IDCARE support your community?
IDCARE’s Community Care service provides fast, personalised support for your staff, customers, and community members impacted by scams, cyber incidents, and identity compromise or misuse.
When your organisation subscribes to Community Care, individuals receive:
- Support from specialist case managers
- Tailored guidance to protect their identity and accounts
- Access to technical support for compromised devices
- Wellbeing Support to address mental health impacts
Your organisation is provided with a unique referral code, allowing impacted individuals to access support directly when they need it.
Community Care ensures affected people receive the right help, reducing harm and supporting recovery.
Community care
How does IDCARE support your community?
IDCARE’s Community Care service provides fast, personalised support for your staff, customers, and community members impacted by scams, cyber incidents, and identity compromise or misuse.
When your organisation subscribes to Community Care, individuals receive:
- Support from specialist case managers
- Tailored guidance to protect their identity and accounts
- Access to technical support for compromised devices
- Wellbeing Support to address mental health impacts
Your organisation is provided with a unique referral code, allowing impacted individuals to access support directly when they need it.
Community Care ensures affected people receive the right help, reducing harm and supporting recovery.
Common questions about community care
Intelligence and insights
How can organisations identify and respond to emerging cyber threats?
IDCARE’s Intelligence and Insights service analyses trends, patterns and events reported to our National Case Management Centre.
We provide organisations with:
- Real-world intelligence on emerging threats and threat actors
- Insights based on observed incidents and active response activity
- Assessment of data vulnerability and exposure risks
- Monthly statistical and insights reports with analysis of key trends
- Bespoke and tailored reports aligned to your needs
- Self-service via secure online portal
These insights help your organisation understand risk, strengthen cyber resilience, and respond more effectively to emerging threats.
Intelligence and insights
How can organisations identify and respond to emerging cyber threats?
IDCARE’s Intelligence and Insights service analyses trends, patterns and events reported to our National Case Management Centre.
We provide organisations with:
- Real-world intelligence on emerging threats and threat actors
- Insights based on observed incidents and active response activity
- Assessment of data vulnerability and exposure risks
- Monthly statistical and insights reports with analysis of key trends
- Bespoke and tailored reports aligned to your needs
- Self-service via secure online portal
These insights help your organisation understand risk, strengthen cyber resilience, and respond more effectively to emerging threats.
Common questions about intelligence and insights
Profiling and alerting
How can organisations detect cyber threats before they cause harm?
IDCARE’s analysts provide real-time monitoring and alerts to help organisations identify and respond to emerging cyber threats.
Our analysts monitor online environments to identify:
- Insights relating to scam infrastructure and criminal indicators
- Ransomware activity and threat actors targeting Australian and New Zealand organisations
- Fraud, scams, and cybercrime trends
Organisations receive:
- Real-time alerts delivered directly to their inbox, or provided via online portal access
- Access to an actionable threat intelligence dashboard for ongoing monitoring
- Relevant insights to support early response and risk mitigation
This service helps your organisation stay ahead of threats and reduce potential financial and reputational impact.
Profiling and alerting
How can organisations detect cyber threats before they cause harm?
IDCARE’s analysts provide real-time monitoring and alerts to help organisations identify and respond to emerging cyber threats.
Our analysts monitor online environments to identify:
- Insights relating to scam infrastructure and criminal indicators
- Ransomware activity and threat actors targeting Australian and New Zealand organisations
- Fraud, scams, and cybercrime trends
Organisations receive:
- Real-time alerts delivered directly to their inbox, or provided via online portal access
- Access to an actionable threat intelligence dashboard for ongoing monitoring
- Relevant insights to support early response and risk mitigation
This service helps your organisation stay ahead of threats and reduce potential financial and reputational impact.
Common questions about profiling and alerting
Contact us
Get Help Form (Individuals):
Get Help Form (Small Businesses):
Get Help Form (Larger Organisations):
Individual Helpline:
QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC & TAS: 03 7018 2366
NT, SA & WA : 08 7078 7741
International : +61 73555 5900
Business Hours
Mon - Fri: 7am - 7pm AEST
Small Businesses and
Organisations Helpline:
1800 595 170
Business Hours
Mon - Fri: 8am - 6pm AEST
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