INDIVIDUAL SUPPORT SERVICES
Worried about your identity or online security?
If something doesn’t feel right, IDCARE is here to help. We support people dealing with scams, identity theft, and cyber threats every day. If you’ve experienced any of the following, reach out to us for expert guidance:
Scams & Fraud
- unexpected charges
- accounts opened in your name
- stolen ID
- phishing emails
- requests for money or crypto payments
- investment scams
Hacked or Compromised Devices
- someone remotely accessing your phone or computer
- ransomware
- unusual activity on your accounts
Online Harassment & Cyberstalking
- feeling unsafe due to someone tracking or threatening you online.
- sextortion
Our service
IDCARE is independent and impartial. We are not a government organisation. We are funded from organisational subscriptions. These organisations believe in our community service and want something different for their customers that makes a real difference to people’s lives.
Our commitment to our clients means that:
Clients will be listened to and respected
We will provide frank, independent and tailored advice
Information will be communicated that is informed from our own testing of responding organisations
We will respond to your enquiry within two business days
You will benefit from engaging our specialist Identity & Cyber Security Case Managers.
Our service
IDCARE is independent and impartial. We are not a government organisation. We are funded from organisational subscriptions. These organisations believe in our community service and want something different for their customers that makes a real difference to people’s lives.
Our commitment to our clients means that:
Clients will be listened to and respected
We will provide frank, independent and tailored advice
Information will be communicated that is informed from our own testing of responding organisations
We will respond to your enquiry within two business days
You will benefit from engaging our specialist Identity & Cyber Security Case Managers.
"IDCARE has been excellent to speak to every time we have contacted you. You're doing great work."
— Paul, VIC
"Everyone has been so wonderful, it's lovely to have someone on the other end who can listen and help. It's made me feel so much better, now I can actually sleep... It's been marvelous."
— Colette, NSW
"IDCARE will support you if you get your phone or IDs stolen, these are the people to call for assistance... They will support and refer you in the right direction and provide a practical risk assessment that you can follow."
— Tracey, VIC
"You guys have been extremely helpful, I was sitting here wondering what I need to do. Thank you for your help."
— Diane, WA
"I can't thank you enough - The level of customer case that we have had with IDCARE is amazing!"
— Jennifer, NSW
Contact us
Call our Australian case management centre
Mon - Fri: 8am - 5pm AEST
QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA : 08 7078 7741
Join the global list of organisations making a real difference in people’s lives by supporting our service.
