AU: 1300 432 273
 NZ: 0800 201 415


Individual Support Services

IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Please consider engaging IDCARE to receive free practical and behavioural support if you have experienced:

Scams and other criminal activity, including

  •   Stolen credentials, such as driver licence
  •   Remote access of your device
  •   Unauthorised account established
  •   Credit report errors
  •   Telephone scams
  •   Responded to a phishing email
  •   Ransomware or other computer virus
  •   Unexplained debt collection action
  •   Travel visa scams
  •   Porting or transfer of mobile service
  •   Hacking of online accounts
  •   Other forms of cybercrime

The loss of a loved one or a relationship breakdown, including

  •   Untangling joint accounts
  •   Preserving online content before closing accounts
  •   Managing a deceased person’s digital identity
  •   Assessing digital, online and physical identity risks
  •   Concerns about cyberstalking
  •   Difficulties engaging organisations

Our Service

IDCARE is independent and impartial. We are not government. Our advice is free. We are funded from organisational memberships. These organisations believe in our community service and want something different for their customers that makes a real difference to people’s lives.

Our commitment to our clients means that:

  • Clients will be listened to and respected;
  • We will provide frank, independent and tailored advice;
  • Information will be communicated that is informed from our own testing of responding organisations;
  • We will respond to your enquiry within two business days;
  • You will benefit from engaging our specialist Identity & Cyber Security Counsellors.

When you engage IDCARE you can expect to receive:

  • A tailored Response Plan to your given circumstances;
  • A dedicated Case Manager that can work with you to address your needs;
  • A premium support service if your service provider is an IDCARE member organisation where IDCARE can carry some of your load.