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IDCARE is Australia & New Zealand's national identity and cyber support service.

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If you require help please use our Get Help form and one of our Identity & Cyber Security Case Managers will get back to you.


IDCARE is Australia and New Zealand’s national identity & cyber support service. Our service is the only one of its type in the world. We have helped thousands of Australian and New Zealand individuals and organisations reduce the harm they experience from the compromise and misuse of their identity information by providing effective response and mitigation.

IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations. We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly, these organisations are displayed below and on our Subscriber Organisations page. If you are asked for payment you are encouraged to report this to IDCARE via our Report Phishing page.
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We support

IDCARE connect the community to our expert Identity & Cyber Security Case Managers who listen and provide the best advice on how to respond to data breaches, scams, identity theft, and cyber security concerns.

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IDCARE's independent and expert service is like no other. We conduct independent incident management reviews, we conduct leading research, and we share new knowledge.

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IDCARE respond to many types of identity and cyber security concerns, including identity theft, hacking, phishing, telephone scams, romance scams, investment scams, data breaches, ransomware, and lost or stolen credentials.

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IDCARE develop insights relating to individuals and organisations that address response deficiencies and vulnerabilities that impact community, customers and staff.



Our Learning Centre is a key resource for visitors to learn how to prepare, prevent, detect and respond.
This is where IDCARE prescribes and offers immediate treatment for identity theft and other cyber related concerns.

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Latest News

Keep up to date with the latest news regarding identity theft and cyber security. IDCARE regularly posts new articles and updates. Be sure to visit us on Facebook, LinkedIn, Twitter and Instagram for realtime updates on trending topics.

How do you look after your cyber security when your toaster is connected to the WiFi?

How do you look after your cyber security when your toaster is connected to the WiFi?

more info

January 13, 2021

Latest News

IDCARE newsletter - Are your virtual "friends" like Siri spying on you? 

Are your virtual "friends" like Siri spying on you? 

more info

January 12, 2021

Latest News

Support Services

IDCARE help's individuals and organisations across Australia and New Zealand who have concerns about their identity or related cyber security.

Individual Support Services

IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Please consider engaging us to receive free practical and behavioural support if you have experienced:

Stolen credentials, such as driver licence

Remote access of your device

Credit report inaccuracies

Telephone scams

Organisation Support Services

IDCARE’s organisational subscriptions are available to industry, government and not-for-profits, large and small. Becoming an organisational subscriber means that you can provide your staff and your clients with premium support services.

Business subscriptions

Large organisation subscriptions

Services that improve your organisation’s resilience

Services that build customer and staff confidence


IDCARE have a great many subscribers who care enough about their customers to care about us.

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IDCARE 's core business is supporting the community. We offer outstanding service with dedicated Identity & Cyber Security Case Managers to help you with your cyber related concerns.


Christine was terrific to talk to, she reassured me that I wasn’t as silly as I thought I was and guided me through the process of the best way to protect my identity. She did not hurry me through the process and seemed to take a genuine interest in my case.


I want you to know how professional your response was to our phone call; the right information, right contact details, right advice and genuine concern for the wellbeing of my Dad.


It is wonderful to have someone so skilled and understanding in a such a highly stressful situation. I would recommend your service to anyone who finds themselves in a situation of identity theft or cyber crime.


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.   
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1800 595 160

Mon - Fri: 8am - 5pm AEST

QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA08 7078 7741

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call our NEW ZEALAND

0800 121 068

Mon - Fri: 10am - 7pm NZST

AKL: 09 884 4440


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IDCARE’s websites ( and stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customise your browsing experience and for analytics and metrics about our visitors to our websites and social media platforms. Users may disable cookies when on these sites.
Experiencing problems with your Facebook, Instagram or WhatsApp account?
IDCARE analysts have noticed a spike in cases involving social media account takeovers and scams in the past fortnight. We know it is difficult to work out how to fix the problem, so we went directly to Facebook for the best advice. They’ve formulated a concise Fact Sheet on how to report scams involving Facebook, Messenger, Instagram and WhatsApp. We hope this helps!
Experiencing problems with our Facebook, Instagram or WhatsApp account? Facebook has formulated a concise Fact Sheet for IDCARE clients on how to report scams.
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