Concerned about scams, cybercrime and identity theft?

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National Identity and Cyber Support Service

Our National Case Management Centre and Incident Response Team are here to support you. We'll take the time to understand your situation and provide a guided response based on your needs and our expertise.

Services for individuals

At IDCARE, we understand that every scam or cyber incident is unique. When you reach out to us, out expert team will assess your situation and develop a tailored response plan to guide you forward.

Services for small businesses

Funded by the Australian Government, IDCARE's Small Business Cyber Resilience Service offers free, expert support to help Australian small businesses prevent and recover from cyber incidents.

Services for organisations

Organisations have the ability to refer their customers and employees to IDCARE for tailored support. We also offer unique products and organisation specific analytics and data.

July 2026 IDCARE Statistics

Contact Us

Get Help Form (Individuals):

Submit a web request

Get Help Form (Small Businesses):

Submit a web request

Get Help Form (Larger Organisations):

Submit a web request

Individual Helpline:

1800 595 160

‍QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC & TAS: 03 7018 2366
NT, SA & WA : 08 7078 7741

International : +61 73555 5900

Business Hours
Mon - Fri: 7am - 7pm AEST

Small Businesses and
Organisations Helpline:

1800 595 170

Business Hours
Mon - Fri: 7am - 7pm AEST

Join the global list of organisations making a real difference in people’s lives by supporting our service.

SBS Bank
HSBC
ANZ
Department of home affairs
Curtin University
Suncorp
Powercor Australia
ING
Regional Australia Bank
Culture Amp
Mercy Health
Queensland Country Bank
Sportsbet
NGM Group
City of Goldcoast
ConnectID
TPG
Western Sydney University
BOQ
Department of Premiere and Cabinet off of Digital Government
ABC
Coles
REA Group
Equip Super
Return to Work SA
Urban Utilities
Transurban
Westpac
Internal Affairs
Allianz
Commonwealth Bank
Bupa
Services Australia
Qantas
NAB
Australia Post
Victoria State Government
NBN
NDIS
Kiwi Bank
Tasmanian Government
Telstra
UTS
Makesure
Australian Super
Australia Post
Urban Utilities
Brisbane City Council

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