IDCARE is Australia and New Zealand’s national identity & cyber support service. Our service is the only one of its type in the world. We have helped thousands of Australian and New Zealand individuals and organisations reduce the harm they experience from the compromise and misuse of their identity information by providing effective response and mitigation.
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations. We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly, these organisations are displayed on our Subscriber Organisations page. If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE connects the community to our expert Identity & Cyber Security Case Managers who listen and provide the best advice on how to respond to data breaches, scams, identity theft, and cyber security concerns.
IDCARE's independent and expert service is like no other. We conduct independent incident management reviews, we conduct leading research, and we share new knowledge.
IDCARE responds to many types of identity and cyber security concerns, including identity theft, hacking, phishing, telephone scams, romance scams, investment scams, data breaches, ransomware, and lost or stolen credentials.
IDCARE develops insights relating to individuals and organisations that address response deficiencies and vulnerabilities that impact community, customers and staff.
Our Learning Centreis a key resource for visitors to learn how to prepare, prevent, detect and respond. This is where IDCARE prescribes and offers immediate treatment for identity theft and other cyber related concerns.
Keep up to date with the latest news regarding identity theft and cyber security. IDCARE regularly posts new articles and updates. Be sure to visit us on Facebook, LinkedIn & Twitter for real-time updates on trending topics.
IDCARE helps individuals and organisations across Australia and New Zealand who have concerns about their identity or related cyber security.
Individual Support Services
IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Contact us to receive free practical and behavioural support if you have experienced:
Lost or stolen credentials
Remote access of your device
Email phishing attacks
Hacking of your social media, email or streaming accounts
Mobile phone porting
Unauthorised access to your bank, credit card or superannuation accounts
Bank, phone or other utility accounts opened in your name
IDCARE provides support to industry, government, not-for-profit organisations, and businesses of all sizes through a subscription tailored to your needs. Support services may include, but are not limited to:
Immediate data breach incident response
Priority access to our National Case Management Centre
Open and dark net monitoring and alerting
Monthly reports on the latest topics, trends, issues and changes in identity and cyber security
Quarterly reports tailored to your business and industry
Case studies from our National Case Management Centre
Cyber First Aid
IDCARE Client Portal
Independent review of privacy and incident response plans and policies
IDCARE's core business is supporting the community. We offer outstanding service with dedicated Identity & Cyber Security Case Managers to help you with your cyber related concerns.
Christine was terrific to talk to, she reassured me that I wasn’t as silly as I thought I was and guided me through the process of the best way to protect my identity. She did not hurry me through the process and seemed to take a genuine interest in my case.
I want you to know how professional your response was to our phone call; the right information, right contact details, right advice and genuine concern for the wellbeing of my Dad.
It is wonderful to have someone so skilled and understanding in such a highly stressful situation. I would recommend your service to anyone who finds themselves in a situation of identity theft or cyber crime.
IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations. We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page. If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Social Services’ Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers. A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.