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ATO DIRECT refund scam

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NaTIONAL IDENTITY & CYBER SUPPORT

IDCARE is Australia and New Zealand's national identity and cyber support service.

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get help

If you require help please use our Get Help form
and one of our Identity & Cyber Security Counsellors
‍will get back to you.

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WHAT IS IDCARE?

IDCARE is Australia and New Zealand’s national identity & cyber support service. Our service is the only one of its type in the world. We have helped thousands of Australian and New Zealand individuals and organisations reduce the harm they experience from the compromise and misuse of their identity information by providing effective response and mitigation.

We support

IDCARE connect the community to our expert Identity & Cyber Security Counsellors who listen and provide the best advice on how to respond to data breaches, scams, identity theft, and cyber security concerns.

WE INFORM

IDCARE's independent and expert service is like no other. We conduct independent incident management reviews, we conduct leading research, and we share new knowledge.

WE RESPOND

IDCARE respond to many types of identity and cyber security concerns, including identity theft, hacking, phishing, telephone scams, romance scams, investment scams, data breaches, ransomware, and lost or stolen credentials.

WE ENHANCE

IDCARE develop insights relating to individuals and organisations that address response deficiencies and vulnerabilities that impact community, customers and staff.

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The LEARNING CENTRE

Our Learning Centre is a key resource for visitors to learn how to prepare, prevent, detect and respond.
This is where IDCARE prescribes and offers immediate treatment for identity theft and other cyber related concerns.

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Latest News

Keep up to date with the latest news regarding identity theft and cyber security. IDCARE regularly posts new articles and updates. Be sure to visit us on Facebook, LinkedIn, Twitter and Instagram for realtime updates on trending topics.

ATO DIRECT refund scam

It appears to come from the ATO offering a refund.

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Scams

August 16, 2019

Fake text message scam

IDCARE has received many reports about phishing text messages appearing to come from Australia Post.

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Scams

August 8, 2019

Help Platforms

Support Services

IDCARE help's individuals and organisations across Australia and New Zealand who have concerns about their identity or related cyber security.

Individual Support Services

IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Please consider engaging us to receive free practical and behavioural support if you have experienced:

Stolen credentials, such as driver licence

Remote access of your device

Credit report inaccuracies

Telephone scams

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Organisation Support Services

IDCARE’s organisational subscriptions are available to industry, government and not-for-profits, large and small. Becoming an organisational subscriber means that you can provide your staff and your clients with premium support services.

Business subscriptions

Large organisation subscriptions

Services that improve your organisation’s resilience

Services that build customer and staff confidence

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OUR SUBSCRIBER ORGANISATIONS

IDCARE have a great many subscribers who care enough about their customers to care about us.

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Success Stories!

TESTIMONIALS

IDCARE 's core business is supporting the community. We offer outstanding service with dedicated Identity & Cyber Security Counsellors to help you with your cyber related concerns.

Thank you for your help and support yesterday; very professional, supportive, kind and reassuring....words don't do you justice but "outstandingly brilliant" is close

I want you to know how professional your response was to our phone call; the right information, right contact details, right advice and genuine concern for the wellbeing of my Dad.

It is wonderful to have someone so skilled and understanding in a such a highly stressful situation. I would recommend your service to anyone who finds themselves in a situation of identity theft or cyber crime.

Success Stories!

CONTACT US

IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Counsellors to learn more about our Support Services and how we can help you.

Get help

Submit a web request

AUSTRALIA

1300 432 273
Mon - Fri : 8am - 5pm AEST

NEW ZEALAND

0800 201 415
Mon - Fri: 10am - 7pm NZST