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NaTIONAL IDENTITY & CYBER SUPPORT

IDCARE is Australia & New Zealand's national identity and cyber support service.

Learn MoreGet Help for individualsOrganisations needing help

get help

Please complete our Get Help form and one of our Identity & Cyber Security Case Managers will get back to you.

WHAT IS IDCARE?

IDCARE is Australia and New Zealand’s national identity & cyber support service. Our service is the only one of its type in the world. We have helped thousands of Australian and New Zealand individuals and organisations reduce the harm they experience from the compromise and misuse of their identity information by providing effective response and mitigation.

IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations. We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly, these organisations are displayed on our Subscriber Organisations page. If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
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We support

IDCARE connects the community to our expert Identity & Cyber Security Case Managers who listen and provide the best advice on how to respond to data breaches, scams, identity theft, and cyber security concerns.

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WE INFORM

IDCARE's independent and expert service is like no other. We conduct independent incident management reviews, we conduct leading research, and we share new knowledge.

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WE RESPOND

IDCARE responds to many types of identity and cyber security concerns, including identity theft, hacking, phishing, telephone scams, romance scams, investment scams, data breaches, ransomware, and lost or stolen credentials.

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WE ENHANCE

IDCARE develops insights relating to individuals and organisations that address response deficiencies and vulnerabilities that impact community, customers and staff.

LEARN MORE

The LEARNING CENTRE

Our Learning Centre is a key resource for visitors to learn how to prepare, prevent, detect and respond.
This is where IDCARE prescribes and offers immediate treatment for identity theft and other cyber related concerns.

learn more

nEWS AND mEDIA

Keep up to date with the latest news regarding identity theft and cyber security. IDCARE regularly posts new articles and updates. Be sure to visit us on Facebook, LinkedIn & Twitter for real-time updates on trending topics.

View our News and Media page for a full list of articles.
Looking Back At Australia's First Major Infrastructure Hack

Plus, there is an app to map your poop and we put it through The hAPPy Score.

Read more...
Cyber Attacks Are Becoming More Common, Could Insurance Policies Be To Blame?

Between the drugs and ID's for sale on the dark net, IDCARE found a listing for "more than 10GB" of sensitive data.

Read more...
A dummy's guide to credit reports (yes, they're important!)

Learn about credit reports and why you need one!

Read more...
Love your AfterPay or Zip account? So do scammers

Love your AfterPay or Zip account? So do scammers

Read more...

Support Services

IDCARE helps individuals and organisations across Australia and New Zealand who have concerns about their identity or related cyber security.

Individual Support Services

IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Contact us to receive free practical and behavioural support if you have experienced:

  • Lost or stolen credentials
  • Remote access of your device
  • Scams
  • Email phishing attacks
  • Hacking of your social media, email or streaming accounts
  • Mobile phone porting
  • Unauthorised access to your bank, credit card or superannuation accounts
  • Bank, phone or other utility accounts opened in your name
  • Credit report inaccuracies
  • Credit report inaccuracies

Organisation Support Services

IDCARE provides support to industry, government, not-for-profit organisations, and businesses of all sizes through a subscription tailored to your needs. Support services may include, but are not limited to:

  • Immediate data breach incident response
  • Priority access to our National Case Management Centre
  • Open and dark net monitoring and alerting
  • Monthly reports on the latest topics, trends, issues and changes in identity and cyber security
  • Quarterly reports tailored to your business and industry
  • Case studies from our National Case Management Centre
  • Cyber First Aid
  • IDCARE Client Portal
  • Staff training
  • Independent review of privacy and incident response plans and policies

OUR SUBSCRIBER ORGANISATIONS

IDCARE have a great many subscribers who care enough about their customers to care about us.

view all our subscribers

TESTIMONIALS

IDCARE's core business is supporting the community. We offer outstanding service with dedicated Identity & Cyber Security Case Managers to help you with your cyber related concerns.

"

Christine was terrific to talk to, she reassured me that I wasn’t as silly as I thought I was and guided me through the process of the best way to protect my identity. She did not hurry me through the process and seemed to take a genuine interest in my case.

"

I want you to know how professional your response was to our phone call; the right information, right contact details, right advice and genuine concern for the wellbeing of my Dad.
 

"

It is wonderful to have someone so skilled and understanding in such a highly stressful situation. I would recommend your service to anyone who finds themselves in a situation of identity theft or cyber crime.

CONTACT US

IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.   

Get help
ONLINE FORM

Submit a web request

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Call our AUSTRALIAn
NATIONAL CASE MANAGEMENT CENTRE

1800 595 160

Mon - Fri: 8am - 5pm AEST

QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA08 7078 7741

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call our NEW ZEALAND
NATIONAL CASE MANAGEMENT CENTRE

0800 121 068

Mon - Fri: 10am - 7pm NZST

AKL: 09 884 4440

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