The Outreach Program Mission

To extend our current practices and services, IDCARE reaches out and connects with vulnerable communities with a real personal presence, responding to the victims and fostering an enduring resilience in the fight against cybercrime, scams and identity theft.


What’s involved in the IDCARE Outreach Program?

The Outreach program consists of mobile pop-up clinics across Australia to ensure a wide and impactful coverage of remote and regional communities – targeting those most in need. These free community sessions raise awareness of scams, cybercrime and identity theft, and provides practical steps individuals can take to engage safely online. The clinics can take the form of formal presentations to groups, stalls at community groups and events, and pop-up clinics in public areas for the community to engage our cyber clinicians.

The Outreach Program has completed 345 events across Australia since it’s launch in 2021 – engaging with approximately 62,000 community members and 230 organisations.

Common questions about the IDCARE Outreach Program

Get Help Form (Individuals):

Submit a web request

Get Help Form (Small Businesses):

Submit a web request

Get Help Form (Larger Organisations):

Submit a web request

Individual Helpline:

1800 595 160

‍QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC & TAS: 03 7018 2366
NT, SA & WA : 08 7078 7741

International : +61 73555 5900

Business Hours
Mon - Fri: 7am - 7pm AEST

Small Businesses and
Organisations Helpline:

1800 595 170

Business Hours
Mon - Fri: 8am - 6pm AEST

Join the global list of organisations making a real difference in people’s lives by supporting our service.

SBS Bank
HSBC
ANZ
Department of home affairs
Curtin University
Suncorp
Powercor Australia
ING
Regional Australia Bank
Culture Amp
Mercy Health
Queensland Country Bank
Sportsbet
NGM Group
City of Goldcoast
ConnectID
TPG
Western Sydney University
BOQ
Department of Premiere and Cabinet off of Digital Government
ABC
Coles
REA Group
Equip Super
Return to Work SA
Urban Utilities
Transurban
Westpac
Internal Affairs
Allianz
Commonwealth Bank
Bupa
Services Australia
Qantas
NAB
Australia Post
Victoria State Government
NBN
NDIS
Kiwi Bank
Tasmanian Government
Telstra
UTS
Makesure
Australian Super
Australia Post
Urban Utilities
Brisbane City Council

Copyright © 2025, IDCARE. All Rights Reserved.

ABN 84 164 038 966