Making a Complaint, Compliment, or Suggestion?

IDCARE is committed to providing quality community support services. We welcome all types of feedback from clients, community partners, and subscribers to improve our services.

Feedback can be about the service that you received, your interaction with our team, privacy or confidentiality, or another relevant topic about IDCARE.

Lodge your feedback using the form below.

By submitting this feedback, you agree to the data collection, storage and usage practices as outlined in IDCARE's Privacy Policy.

Please note that this feedback process cannot be used to provide feedback about services, functions, or actions that are outside the control of IDCARE.

Need extra help?

If you need extra help, you can:

• contact us through the Translating and Interpreting Service (TIS) on 13 14 50 - they will organise an interpreter in your own language for you.
• go to the National Relay Service website to make a call if you have a hearing impairment.

These services are confidential and free.

How your comments help us to improve

Your feedback is important to us, so we ensure a senior staff member investigates all issues thoroughly. We also analyse all feedback regularly to see what policies, processes and services can be improved.

Feedback by mail

Feedback can also be provided in writing to:

IDCARE Feedback

PO Box 412 Caloundra QLD

Australia 4551