The following warning signs apply for all telephone scams, even when they are not using Caller ID Spoofing:
Under the Industry Guidance Note (IGN 009) the Communications Alliance indicate that all carriers and carriage service providers are obliged to intervene when Caller ID Spoofing occurs.
“Hi, if you are calling because you believe you have received a call from me/us/our business, we have not made these calls.
We have become aware that our phone number has been hijacked by scammers and being used to disguise their identity.
This has been reported to (insert the name of your Telco) who are in the process of stopping them.”
If you receive a call from a scammer, be aware that the number they are calling from may be spoofed.
As well as spoofing random phone numbers, scammers also like to spoof the phone numbers of legitimate organisations including police stations in an attempt to make their scam more plausible.
If you return the call, you will be talking to the owner of the spoofed number, not the scammer.
Whilst it can be helpful to politely inform them that their number has been spoofed, it can be quite frightening for the individual if they answer their phone only to hear an angry voice accusing them of being a scammer.
Identity Care Australia & New Zealand Ltd (IDCARE) provides identity and cyber security incident response services (the Services) in accordance with the following disclaimer of service:
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Social Services’ Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.
ABN 84 164 038 966
IDCARE acknowledges and Respects the traditional custodians of the land on which we operate across Australia and New Zealand.
This website may contain names, images and voices of deceased Aboriginal, Torres Strait Islander and Māori peoples.