Criminal exploitation of accounts and/or personal information can often present in ways that can look like a transaction or change of account details. It’s important to validate whether what’s experienced is actually a suspected crime or merely a mistake by the service provider. Here are some tips on engaging with service providers when trying to understand what is happening:
Note that not all service providers will give you an option to call. Technology companies are known for difficult customer engagement channels.
When requesting that a service provider assists in protecting you:
Identity Care Australia & New Zealand Ltd (IDCARE) provides identity and cyber security incident response services (the Services) in accordance with the following disclaimer of service:
IDCARE is Australia and New Zealand’s national identity and cyber incident community support service. We are a not-for-profit charity.
While every effort has been made to ensure the accuracy of the information in this alert, IDCARE disclaims any liability to any person in respect to any actions performed or not performed as a result of the contents of the the Services or any accompanying data provided. Wider dissemination may be permitted by authority in writing from IDCARE’s Managing Director. If you would like to provide feedback please use our Feedback Form.
Identity theft is a type of fraud that involves the theft of someone’s personal information.view fact sheet
Ransomware is software designed to infiltrate and remotely lock your device.view fact sheet
SMS Scam Purporting to be Australia Post or another providerview fact sheet