Criminal exploitation of accounts and/or personal information can often present in ways that can look like a transaction or change of account details. It’s important to validate whether what’s experienced is actually a suspected crime or merely a mistake by the service provider. Here are some tips on engaging with service providers when trying to understand what is happening:
Note that not all service providers will give you an option to call. Technology companies are known for difficult customer engagement channels.
When requesting that a service provider assists in protecting you:
Disclaimer © 2018 Copyright Identity Care Australia & New Zealand Ltd. While every effort has been made to ensure the accuracy of the information in this FACT SHEET, IDCARE disclaims any liability to any person in respect to any actions performed or not performed as a result of the contents of the alert or any accompanying data provided. Note our service is free to the community and our Counsellors will never ask you to provide your personal information and credentials if we make contact with you.
A data breach is the unauthorised disclosure or loss of personally identifiable information.view fact sheet
A credit report is a point in time snapshot of what credit related transactions you have made.view fact sheet
Facebook give users the option to enable email or login notifications.view fact sheet