It’s good cyber security practice to backup your data and files. In fact it’s one of the key recommendations by the Australian Signals Directorate on good cyber security practice. But backup storage devices are not immune to attacks themselves and a lot of individuals and organisations may think they are following best practice, but don’t think about the security of these devices. IDCARE continues to see persistent threats from malware and ransomware targeting backup devices. Often these threats focus on devices that have not been “patched” or “updated” with the latest version of their provider’s system. Just like those annoying updates for the applications on our phones, backup storage devices also need updating (more of countermeasures below).
Backup storage devices are also known as external hard drives and Network-attached storage (NAS). Popular brands include Seagate, WD Black, Synology, ScanDisk, QNAP, Lacie, and Samsung. The key difference between backup storage devices that are external hard drives and the NAS variety, is that the latter has a lot more functionality and is ‘networked’. These devices are not necessarily connected to one device, but can be used to store backup files across a network or multiple devices. NAS can continue to be available when computers are turned off. NAS devices can also allow users to access their content whilst working remotely, effectively “logging in” to access files wherever a person can get online.
For additional support or information, contact IDCARE by submitting a Get Help Form or call 1800 595 160 (Aus) or 0800 121 068 (NZ).
Identity Care Australia & New Zealand Ltd (IDCARE) provides identity and cyber security incident response services (the Services) in accordance with the following disclaimer of service:
Mon - Fri: 8am - 5pm AEST
QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA : 08 7078 7741
Mon - Fri: 10am - 7pm NZST
AKL: 09 884 4440
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Home Affairs Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.
ABN 84 164 038 966
IDCARE acknowledges and Respects the traditional custodians of the land on which we operate across Australia and New Zealand.
This website may contain names, images and voices of deceased Aboriginal, Torres Strait Islander and Māori peoples.