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IDCARE is Australia and New Zealand’s national identity and cyber support service. We are a not-for-profit charity that was formed to address a critical support gap for individuals confronting identity and cyber security concerns. This gap requires specialist Identity & Cyber Security Case Managers and Analysts that apply a human-centered approach to identity and cyber security. This means we place at the centre of everything we do the concerns and needs of the individual, not the technology or process.

IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations. We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly, these organisations are displayed below and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
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We support

IDCARE connects the community to our expert Identity & Cyber Security Case Managers who listen and provide the best advice on how to respond to data breaches, scams, identity theft, and cyber security concerns.

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IDCARE's independent and expert service is like no other. We conduct independent incident management reviews, we conduct leading research, and we share new knowledge.

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IDCARE responds to many types of identity and cyber security concerns, including identity theft, hacking, phishing, telephone scams, romance scams, investment scams, data breaches, ransomware, and lost or stolen credentials.

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We enhance

IDCARE develops insights relating to individuals and organisations that address response deficiencies and vulnerabilities that impact community, customers and staff.

What type of organisation is IDCARE?

Some key facts about IDCARE

We do not charge individual community members for our base support service.

We are a not-for-profit organisation and registered Australian and New Zealand charity.

Since 2014 IDCARE has responded to over 100,000 contacts from across the Australian and New Zealand communities.

IDCARE maintains a library of over a thousand specific response plan requirements that provide our clients with a one-stop-shop on how to respond to their event.

Our Board consists of members on both sides of the Tasman.

IDCARE is the only place in the world you will find specialist Identity & Cyber Security Case Managers.

IDCARE is a direct response to a market failure relating to the inadequacy of response efforts impacting the community.

IDCARE is funded by its subscriber organisations, grants, and cost-recovered services.

Any and all revenue generated must be re-invested in the delivery of our charitable services.

IDCARE was founded by a former Executive Director of the Australian Crime Commission, now appointed by the Board as its inaugural Managing Director.


IDCARE have a great many subscribers who care enough about their customers to care about us.

view all our subscribers


IDCARE's core business is supporting the community. We offer outstanding service with dedicated Identity & Cyber Security Case Managers to help you with your cyber related concerns.


Christine was terrific to talk to, she reassured me that I wasn’t as silly as I thought I was and guided me through the process of the best way to protect my identity. She did not hurry me through the process and seemed to take a genuine interest in my case.


I want you to know how professional your response was to our phone call; the right information, right contact details, right advice and genuine concern for the wellbeing of my Dad.


It is wonderful to have someone so skilled and understanding in such a highly stressful situation. I would recommend your service to anyone who finds themselves in a situation of identity theft or cyber crime.


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.   

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call our AUSTRALIAn

1800 595 160
‍Mon - Fri : 8am - 5pm AEST

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call our NEW ZEALAND

0800 121 068
Mon - Fri: 10am - 7pm NZST