Latest News & Alerts:-IDCARE Appoints New Chief Executive Officer and Key Board Positions

ABOUT US

IDCARE is the national identity and cyber support service. We are a not-for-profit charity that was formed to address a critical support gap for individuals confronting identity and cyber security concerns. This gap requires specialist Identity & Cyber Security Case Managers and Analysts that apply a human-centered approach to identity and cyber security. This means we place at the centre of everything we do the concerns and needs of the individual, not the technology or process.

IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations. We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly, these organisations are displayed below on every page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.

Group CEO - Charlotte Davidson

Charlotte has over 20 years experience across the Australian and NSW governments, including 12 years in cyber security and cybercrime intelligence.

Charlotte was a founding member and senior executive with the central NSW government cyber function, Cyber Security NSW, providing services across NSW government and local councils, and leading the state’s cyber security strategy and policy. Acting in an Executive Director role, she established ID Support NSW which helps people in NSW restore their stolen or misused identity documents.

Charlotte was Manager of Cybercrime Intelligence at the Australian Criminal Intelligence Commission, leading both domestic and international intelligence collaborations and contributing to national cyber security strategies.

Charlotte was awarded a Churchill Fellowship in 2020 to undertake international research on cyber security awareness. She completed an Executive Master of Public Administration through the Australian New Zealand School of Government in 2022. This included producing a report for the NSW Public Service Commission on the approaches, skills and resources leaders need to meet the challenges and opportunities of hybrid organisational models.

Charlotte is a Certified Information Security Manager (CISM), is certified in Governance, Risk and Compliance (CGRC), and has additional academic qualifications in accounting, leadership and community development.

What type of organisation is IDCARE?

We do not charge individual community members for our base support service.
We are a not-for-profit organisation and a registered Australian and New Zealand charity. All revenue generated is re-invested in the delivery of our charitable services.
IDCARE was established as a direct response to inadequate support available to the community to respond to scams, cybercrime and identity theft.
Since 2014 IDCARE has helped over half a million individuals, businesses and organisations respond to cybercrime and identity theft events.
Our specialists Identity & Cyber Security Case Managers provide specific advice tailored to what our clients are experiencing.
Our dedicated Cyber Advisors provide one-on-one support for Small Business and Sole Traders to respond to and recover from incidents and build their resilience.
We also provide reporting and analysis products, monitoring and intelligence, and training and support for subscribing organisations.
IDCARE is funded by grants, its subscribers, and cost-recovered services.