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CONTACT IDCARE
Contact IDCAre
Our frontline support is free to members of the community. Organisation support, including data breach response and employee assistance, is delivered on a cost recovery basis.
There are a number of ways to contact IDCARE. For immediate assistance please call us on the numbers below or simply follow the links to direct you to the appropriate form and one of our specialised team members will get back to you.
CALL NOW
Tel - AU: 1300 432 273
Tel - NZ: 0800 201 415
Get help
Our Identity & Cyber Security Counsellors will get back to you.
Submit a web request
General enquiry
One of our specialised team members will get back to you.
Submit a web request
subscriber organisation
Our Relationship Coordinators will get back to you.
Submit a web request
Help Platforms
Support Services
Individual Support Services
IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Please consider engaging us to receive free practical and behavioural support if you have experienced:
Stolen credentials, such as driver licence
Remote access of your device
Credit report inaccuracies
Telephone scams
Organisation Support Services
IDCARE’s organisational subscriptions are available to industry, government and not-for-profits, large and small. Becoming an organisational subscriber means that you can provide your staff and your clients with premium support services.
Business subscriptions
Large organisation subscriptions
Services that improve your organisation’s resilience
Services that build customer and staff confidence
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations. We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page. If you are asked for payment you are encouraged to report this to IDCARE via our Report Phishing page.