contact idcare

IDCARE is focused on providing you with education, awareness, and direct and actionable support.
Our frontline support is free to members of the community. Organisation support, including data breach response and employee assistance, is delivered on a cost recovery basis.

There are a number of ways to contact IDCARE. For immediate assistance please call us on the numbers below or simply follow the links to direct you to the appropriate form and one of our specialised team members will get back to you.


AU: 1800 595 160 AEST
NZ: 0800 121 068 NZST

Get help online form

Our Identity & Cyber Security Counsellors will get back to you.
Submit a web request

General enquiry

One of our specialised team members will get back to you.
Submit a web request

organisation enquiry

Our Relationship Coordinators will get back to you.
Submit a web request

Support Services

How we help individuals and organisations

Individual Support Services

IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Please consider engaging us to receive free practical and behavioural support if you have experienced:

Stolen credentials, such as driver licence

Remote access of your device

Credit report inaccuracies

Telephone scams

Organisation Support Services

IDCARE’s organisational subscriptions are available to industry, government and not-for-profits, large and small. Becoming an organisational subscriber means that you can provide your staff and your clients with premium support services.

Business subscriptions

Large organisation subscriptions

Services that improve your organisation’s resilience

Services that build customer and staff confidence