general enquiry form

Please complete the below General Enquiry Form and one of our team members will get back to you.

Please note: If you believe your identity has been compromised and you need specialised support from our Identity & Cyber Security Case Managers please use our Get Help form.


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.   

Get help

Submit a web request

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1800 595 160

Mon - Fri: 8am - 5pm AEST

QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA08 7078 7741

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call our NEW ZEALAND

0800 121 068

Mon - Fri: 10am - 7pm NZST

AKL: 09 884 4440

Support Services

IDCARE helps individuals and organisations across Australia and New Zealand who have concerns about their identity or related cyber security.

Individual Support Services

IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Contact us to receive free practical and behavioural support if you have experienced:

  • Lost or stolen credentials
  • Remote access of your device
  • Scams
  • Email phishing attacks
  • Hacking of your social media, email or streaming accounts
  • Mobile phone porting
  • Unauthorised access to your bank, credit card or superannuation accounts
  • Bank, phone or other utility accounts opened in your name
  • Credit report inaccuracies
  • Credit report inaccuracies

Organisation Support Services

IDCARE provides support to industry, government, not-for-profit organisations, and businesses of all sizes through a subscription tailored to your needs. Support services may include, but are not limited to:

  • Immediate data breach incident response
  • Priority access to our National Case Management Centre
  • Open and dark net monitoring and alerting
  • Monthly reports on the latest topics, trends, issues and changes in identity and cyber security
  • Quarterly reports tailored to your business and industry
  • Case studies from our National Case Management Centre
  • Cyber First Aid
  • IDCARE Client Portal
  • Staff training
  • Independent review of privacy and incident response plans and policies