general enquiry form

Please complete the below General Enquiry Form and one of our team members will get back to you. If you would like to provide feedback please use our Feedback Form.

Please note: If you believe your identity has been compromised and you need specialised support from our Identity & Cyber Security Counsellors please use our Get Help form.

CONTACT US

IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.   
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Call our AUSTRALIAn
NATIONAL CASE MANAGEMENT CENTRE

1800 595 160

Mon - Fri: 8am - 5pm AEST

QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA08 7078 7741

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call our NEW ZEALAND
NATIONAL CASE MANAGEMENT CENTRE

0800 121 068

Mon - Fri: 10am - 7pm NZST

AKL: 09 884 4440

Support Services

How we help individuals and organisations

Individual Support Services

IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Please consider engaging us to receive free practical and behavioural support if you have experienced:

Stolen credentials, such as driver licence

Remote access of your device

Credit report inaccuracies

Telephone scams

Organisation Support Services

IDCARE’s organisational subscriptions are available to industry, government and not-for-profits, large and small. Becoming an organisational subscriber means that you can provide your staff and your clients with premium support services.

Business subscriptions

Large organisation subscriptions

Services that improve your organisation’s resilience

Services that build customer and staff confidence