Incident Response

Please note: This form is for organisations who are dealing with an incident.
If you are an individual please use our
Get Help Form.

When incidents occur, IDCARE provides a whole of incident support service that is able to offer an independent view of the technical attributes of an incident.

Our Identity Security Operations Centre appoints an experienced Incident Advisor to work with organisations in their response.  

If you are concerned about or are currently dealing with an incident please complete our Incident Response Form and one of our Incident Responder's will get back to you.

If you are an individual, who may have experienced a compromise or potential compromise of your personal details please go to our Get Help Form and one of our Identity & Cyber Security Case Managers will help you.
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IDCARE 's core business is supporting the community. We offer outstanding service with dedicated Identity & Cyber Security Case Managers to help you with your cyber related concerns.


Christine was terrific to talk to, she reassured me that I wasn’t as silly as I thought I was and guided me through the process of the best way to protect my identity. She did not hurry me through the process and seemed to take a genuine interest in my case.


I want you to know how professional your response was to our phone call; the right information, right contact details, right advice and genuine concern for the wellbeing of my Dad.


It is wonderful to have someone so skilled and understanding in a such a highly stressful situation. I would recommend your service to anyone who finds themselves in a situation of identity theft or cyber crime.


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Relationship Coordinators to learn more about our Support Services and how we can help you.  

IDCARE's Postal Address

postal ADDRESS

AU: PO Box 412
Caloundra, QLD, 4551

NZ: PO Box 54
Napier, Hawkes Bay, 4110
New Zealand


call our Identity security
operations centre

AU: 1800 595 170
Mon - Fri: 8am - 5pm AEST

QLD: 07 3555 5901
ACT & NSW: 02 8999 3350
VIC: 03 7018 2370
NT, SA & WA : 08 7078 3533

NZ: 0800 121 070
Mon - Fri: 10am - 7pm NZST

AKL: 09 884 4441

call our national case
management centre

AU: 1800 595 160
Mon - Fri: 8am - 5pm AEST

QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA : 08 7078 7741

0800 121 068
Mon - Fri: 10am - 7pm NZST

AKL: 09 884 4440