Incident Response for organisations

Incident Response

When incidents occur, IDCARE provides a whole of incident support service that is able to offer an independent view of the technical attributes of an incident.

‍Our Identity Security Operations Centre appoints an experienced Incident Advisor to work with organisations in their response.

If you are concerned about or are currently dealing with an incident please complete our Incident Response Form and one of our Incident Responder's will get back to you.

If you are an individual, who may have experienced a compromise or potential compromise of your personal details please go to our Get Help Form and one of our Identity & Cyber Security Case Managers will help you.

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TESTIMONIALS

IDCARE 's core business is supporting the community. We offer outstanding service with dedicated Identity & Cyber Security Case Managers to help you with your cyber related concerns.

Christine was terrific to talk to, she reassured me that I wasn’t as silly as I thought I was and guided me through the process of the best way to protect my identity. She did not hurry me through the process and seemed to take a genuine interest in my case.

I want you to know how professional your response was to our phone call; the right information, right contact details, right advice and genuine concern for the wellbeing of my Dad.

It is wonderful to have someone so skilled and understanding in a such a highly stressful situation. I would recommend your service to anyone who finds themselves in a situation of identity theft or cyber crime.

Contact us

IDCARE is focused on providing you with education, awareness, and direct and actionable support.
Our frontline support is free to members of the community. Organisation support, including data breach response and employee assistance, is delivered on a cost recovery basis.
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There are a number of ways to contact IDCARE. For immediate assistance please call us on the numbers below or simply follow the links to direct you to the appropriate form and one of our specialised team members will get back to you.

postal ADDRESS

P.O.Box 412
Caloundra, QLD
4551

CALL NOW

Tel - AU: 1300 432 273
Tel - NZ: 0800 201 415
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Email us

Please fill in the get help now form below and one of our Identity & Cyber Security Counsellors will get back to you.
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IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations. We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page. If you are asked for payment you are encouraged to report this to IDCARE via our Report Phishing page.