Please note: This form is for organisations. If you are an individual please use our Get Help Form.
Complete the below form and one of our Relationship Coordinatorswill get back to you
IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Relationship Coordinators to learn more about our Support Services and how we can help you.
AU: PO Box 412 Caloundra, QLD, 4551 Australia
NZ: PO Box 54 Napier, Hawkes Bay, 4110 New Zealand
organisations call our Identity security operations centre
IDCARE has access to the Department of Social Services’ Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides the following services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers. A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.
Ask our Case managers for more information on how this service will help you.
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations. We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page. If you are asked for payment you are encouraged to report this to IDCARE via our Report Phishing page.