Australia Post has also posted the following details in relation to the issue: Scam Alerts.
To avoid this issue in the future, please consider downloading the Australia Post App to track your parcels. Read about the benefits here
YOUR NAME, EMAIL, POSTAL ADDRESS, DRIVER LICENCE, PASSPORT AND/OR MEDICARE DETAILS: Items such as name, address, and email address are credentials that alone would be considered low risk of direct financial fraud, however they will invite more phishing communication if entered.In most cases what is of real value to identity thieves is your credit card details or banking username and login. Identity thieves also target government issued credential information, such as driver licence, passport or Medicare card details.
ENTERED CREDIT/DEBIT CARD DETAILS: If you have entered your debit/credit card details into the linked website, we recommend you contact your financial institution/s straight away to let them know that your personal details have been compromised.
CLICKED THE LINK: Review your browser’s privacy and security settings to make sure you’re comfortable with what’s checked or unchecked. For example, look to see if your browser is blocking third-party cookies, which can enable advertisers to track your online activities.
Go through all applications on the device to detect any unknown programs running. Please remove them immediately.
If you still have concerns after following the device recommendations above, please consider completing a factory reset on your device. Ensure you remove/save or update any photos or data you do not want to lose before completing the reset.
WHAT CAN YOU EXPECT NOW? You can expect that scammers will make future attempts to communicate via a variety of channels if these contact details were provided (e.g. phone,email, SMS). With just a small amount of personal information a scammer can easily convince people they are representing a Government agencies or business.Best advice is never feel compelled to respond to unsolicited communications. Do your research and make contact using communication channels you have discovered. Please see our fact sheet: Tips for handling scam calls.
IF YOUR EMAIL ACCOUNT IS USED TO SIGN UP TO OTHER ONLINE SITES AND MARKETING: Some people affected by this scam have received emails indicating that they have signed up to online marketing, such as from dating sites and movie sites. If you do receive an email suggesting this, it is best not to click 'Unsubscribe' and rather block the sender. You may choose to do your own research and contact the relevant company directly to request removal from their marketing communications.
*Please note: This information is generalised to support individuals in most situations. However,depending upon your experience, capabilities and the device(s) you use, seeking professional support may be advisable. IDCARE's recommended steps for an individual concerned about their identification is based upon the information provided by you. A generic template is not able to appropriately address every individual’s situation and some events may require additional steps.
FURTHER ADVICE: Please take time to look at your security and put systems in place that will lessen the blow now and in the future. We have put together fact sheets that contain useful tips and strategies to help you stay safe:
**If at any time during the scam you were asked to provide more than what is mentioned in this article, namely driver licence, Medicare, passport,Tax File number or log in details etc, please go to IDCAREs Get Help form and request further advice.
Identity Care Australia & New Zealand Ltd (IDCARE) provides identity and cyber security incident response services (the Services) in accordance with the following disclaimer of service:
IDCARE is Australia and New Zealand’s national identity and cyber incident community support service. We are a not-for-profit charity.
While every effort has been made to ensure the accuracy of the information in this alert, IDCARE disclaims any liability to any person in respect to any actions performed or not performed as a result of the contents of the the Services or any accompanying data provided. Wider dissemination may be permitted by authority in writing from IDCARE’s Managing Director. If you would like to provide feedback please use our Feedback Form.
Service providers are organisation that transact with your identity information.view fact sheet
SMS Scam Purporting to be Australia Post or another providerview fact sheet
A patch is a piece of software designed to update a computer program.view fact sheet