THE SCAM: IDCARE has received many reports about phishing text messages appearing to come from delivery shipping companies such as Australia Post, DHL etc. These messages often appear in the same message stream as your legitimate Australia Post messages as scammers can ‘spoof’ phone numbers. Spoofing is a type of technology that allows a caller to masquerade as someone else by falsifying the number that appears on the recipient’s caller ID display or in text messages. Caller ID Spoofing does not utilise the real phone number of the service provider, it is technology that disguises the number to make it look as though it comes from a trusted source.
Australia Post has also posted the following details in relation to the issue: Scam Alerts.
To avoid this issue in the future, please consider downloading the Australia Post App to track your parcels. Read about the benefits here
YOUR NAME, EMAIL, POSTAL ADDRESS, DRIVER LICENCE, PASSPORT AND/OR MEDICARE DETAILS: Items such as name, address, and email address are credentials that alone would be considered low risk of direct financial fraud, however they will invite more phishing communication if entered.In most cases what is of real value to identity thieves is your credit card details or banking username and login. Identity thieves also target government issued credential information, such as driver licence, passport or Medicare card details.
ENTERED CREDIT/DEBIT CARD DETAILS: If you have entered your debit/credit card details into the linked website, we recommend you contact your financial institution/s straight away to let them know that your personal details have been compromised.
CLICKED THE LINK: Review your browser’s privacy and security settings to make sure you’re comfortable with what’s checked or unchecked. For example, look to see if your browser is blocking third-party cookies, which can enable advertisers to track your online activities.
Go through all applications on the device to detect any unknown programs running. Please remove them immediately.
If you still have concerns after following the device recommendations above, please consider completing a factory reset on your device. Ensure you remove/save or update any photos or data you do not want to lose before completing the reset.
WHAT CAN YOU EXPECT NOW? You can expect that scammers will make future attempts to communicate via a variety of channels if these contact details were provided (e.g. phone,email, SMS). With just a small amount of personal information a scammer can easily convince people they are representing a Government agencies or business.Best advice is never feel compelled to respond to unsolicited communications. Do your research and make contact using communication channels you have discovered. Please see our fact sheet: Tips for handling scam calls.
IF YOUR EMAIL ACCOUNT IS USED TO SIGN UP TO OTHER ONLINE SITES AND MARKETING: Some people affected by this scam have received emails indicating that they have signed up to online marketing, such as from dating sites and movie sites. If you do receive an email suggesting this, it is best not to click 'Unsubscribe' and rather block the sender. You may choose to do your own research and contact the relevant company directly to request removal from their marketing communications.
*Please note: This information is generalised to support individuals in most situations. However,depending upon your experience, capabilities and the device(s) you use, seeking professional support may be advisable. IDCARE's recommended steps for an individual concerned about their identification is based upon the information provided by you. A generic template is not able to appropriately address every individual’s situation and some events may require additional steps.
FURTHER ADVICE: Please take time to look at your security and put systems in place that will lessen the blow now and in the future. We have put together fact sheets that contain useful tips and strategies to help you stay safe:
**If at any time during the scam you were asked to provide more than what is mentioned in this article, namely driver licence, Medicare, passport,Tax File number or log in details etc, please go to IDCAREs Get Help form and request further advice.
Identity Care Australia & New Zealand Ltd (IDCARE) provides identity and cyber security incident response services (the Services) in accordance with the following disclaimer of service:
IDCARE is Australia and New Zealand’s national identity and cyber incident community support service. We are a not-for-profit charity.
While every effort has been made to ensure the accuracy of the information in this alert, IDCARE disclaims any liability to any person in respect to any actions performed or not performed as a result of the contents of the the Services or any accompanying data provided. Wider dissemination may be permitted by authority in writing from IDCARE’s Managing Director. If you would like to provide feedback please use our Feedback Form.
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Social Services’ Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.
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