Credit Suppressions 

A suppression does not impact your current credit cards or loans unless credit is due for renewal (ie. credit card about to expire). 

A suppression with Equifax and illion is initially valid for 10 days, Centrix is valid for 20 days. An extension may be provided as long as you are able to provide ‘evidence’ supporting that you are (or are at risk of becoming) a victim of fraud. In most cases this will require you to show that you have one of the following: a police report number, confirmation from a credit provider, or a report number. 

Please note: you will need to apply for suppressions with all 3 CRA’s 

  • Equifax (formerly Veda)
  • illion (formerly Dun & Bradstreet) and
  • Centrix.

 For more information on fraud and bans please go to the; 

Applying for a Suppression 
  • Equifax: Phone 0800 698 332. They will guide you through their process. Please be aware that Equifax may try to up-sell one of their paid products as a substitute for a free suppression. 
  • illion: Email ““ and attach the suppression application form. You will need to provide a copy of a government issued photo ID such as a Driver Licence, Passport, Utility bill or bank statement, which includes your name and address. 
  • Centrix: Email ““ and attach the suppression application form. When emailing, mention you are requesting a suppression as you have been (or may become) a victim of identity theft. 

Identity Care Australia & New Zealand Ltd (IDCARE) provides identity and cyber security incident response services (the Services) in accordance with the following disclaimer of service:

IDCARE is Australia and New Zealand’s national identity and cyber incident community support service. We are a not-for-profit charity.

  • The Services provide do not constitute legal advice. IDCARE recommends that you consult a solicitor in relation to your legal rights and obligations, including but not limited to your legal rights or obligations under Australian and international privacy and data protection laws.
  • While every effort has been made to ensure the accuracy of the information in this product or service, to the maximum extent permitted by law all conditions, terms, representations, and warranties (in each case, whether express or implied) in connection with the provision of the Services which might otherwise be binding upon IDCARE are excluded.
  • IDCARE’S liability for any loss or damage suffered by any person or organisation (including, without limitation, any direct, indirect or consequential loss or damage) arising out of or in connection with the Services (including without limitation liability for any negligent act or omission, or statement, representation or misrepresentation of any officers, employees, agents, contractors or consultants of IDCARE) shall be limited to the fees paid by you to IDCARE in respect of the Services. For the avoidance of doubt, this limitation of liability extends to any liability arising from any actions performed or not performed as a result of any recommendations made in course of providing the Services.
  • The Services provided by IDCARE are intended to be provided solely to the initial recipient of this document or service and IDCARE will not be liable to any other person who may receive this document.

While every effort has been made to ensure the accuracy of the information in this alert, IDCARE disclaims any liability to any person in respect to any actions performed or not performed as a result of the contents of the alert or any accompanying data provided. Wider dissemination may be permitted by authority in writing from IDCARE’s Managing Director. If you would like to provide feedback please use our Feedback Form.

Other fact sheets

Our Fact Sheets offer important information on how to prepare, prevent, detect and respond to Identity theft and other cyber related issues.
Engaging Service Providers - Image of cyber/web background with contact icons
Engaging Service Providers

Service providers are organisation that transact with your identity information.

view fact sheet
Knowing your privacy rights

We all have rights in relation to the protection of personal information.

view fact sheet
Cyberbullying & Cyberstalking

This is exploitation of the online environment to harass, intimidate or threaten someone.

view fact sheet

Success Stories!


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Counsellors to learn more about our Support Services and how we can help you.   
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1300 432 273
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0800 201 415
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