Suppressions - New Zealand

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What is a Suppression 

When a suppression is put in place it freezes access to your credit file. This means that the Credit Reporting Agencies (CRAs) are not able to disclose any personal information from your consumer credit file to any credit providers unless you provide written consent for them to do so, or if they are required by law. A suppression does not impact your current credit cards or loans unless credit is due for renewal (for example, your credit card about to expire). 

Applying for a Suppression 

You can apply for a suppression from each organisation individually. Or you can lodge a suppression with Centrix or Equifax only and they will pass the information to the other credit reporting agencies if you agree to this.

  • Equifax: Go to Placing a suppression with Equifax and fill in and submit the form. Once submitted, Equifax will email you to let you know the suppression is in place.
  • illion: Email pacnz@illion.co.nz and attach the suppression application form. You will need to provide a copy of a government issued credential with photo identification such as a driver licence or passport, and a copy of a utility bill or bank statement, which includes your name and current address (more information on suppression application form). When emailing, mention you are requesting a suppression as you have been (or may become) a victim of identity theft. 
  • Centrix: Email freeze@centrix.co.nz and attach a completed suppression application form. You will need to provide a copy of your Driver Licence or Passport. When emailing, mention you are requesting a suppression as you have been (or may become) a victim of identity theft.
Applying for an Extension

A suppression with Equifax and Centrix is initially valid for 20 days, while illion is valid for 10 days. An extension of this time period may be provided if are able to provide evidence supporting that you are (or are at risk of becoming) a victim of fraud. 

  • Suppressions can be extended indefinitely upon request.
  • An extension needs to be applied for prior to the expiry date. It is recommended you set a reminder a few days prior to the initial suppression period ending.
  • You will be required to provide a reason for the extension, for example you have been subject to a compromise or theft of your personal identity information. 
  • In most cases, you will also be required to provide a police report number, statutory declaration, a Netsafe report number, or confirmation from your credit provider that you are at risk of fraud in order to validate your request. 
How to extend your suppression
  • Equifax: Call 0800 698 332. You will need to provide the PIN emailed to you after your initial request.
  • Illion: Email pacnz@illion.co.nz with your request. Attach another completed suppression application form and tick ‘Extension Request’.
  • Centrix: Email freeze@centrix.co.nz with your request or call 0800 236 874. You will need to provide the PIN emailed to you after your initial request.
Relevant IDCARE Fact Sheets

You can find more detailed information in the following IDCARE fact sheets

Relevant Websites

For additional support or information, contact IDCARE by submitting a Get Help Form or call 1800 595 150 (Aus) or 0800 121 068 (NZ).

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