Criminals attempt to gain ownership of mobile numbers in order to access online accounts such banking, email, superannuation, and government portals such as MyGov etc. Criminals do this in order to gain access to SMS codes (2-step verification) that we often have sent to our mobiles.
Either way, once a mobile number has been successfully taken over, criminals will receive text messages containing password reset/verification codes (often referred to as 2SA or 2FA). This gives them access to your existing online accounts - banking and email accounts are major targets for such attacks.
A typical indicator of an Unauthorised Port/SIM Swap is the loss of phone coverage or reception of the affected mobile phone. SOS in this instance means that your network provider is no longer providing service to your device. Other common indicators in addition to your phone SOS display includes being locked out of accounts such as Internet banking, emails, or other services that rely on password reset/verification codes.
If you are connected to wifi at the time of the porting/SIM swap, emails from your financial institution referencing updates to your list of payees or funds transfers may indicate your number has been ported.
Please Note: If you receive a text from your mobile provider (or another telco) that your number is about to be ported, respond ASAP to the company who have sent the text as you may be able to stop the port.
Identity Care Australia & New Zealand Ltd (IDCARE) provides identity and cyber security incident response services (the Services) in accordance with the following disclaimer of service:
IDCARE is Australia and New Zealand’s national identity and cyber incident community support service. We are a not-for-profit charity.
While every effort has been made to ensure the accuracy of the information in this alert, IDCARE disclaims any liability to any person in respect to any actions performed or not performed as a result of the contents of the the Services or any accompanying data provided. Wider dissemination may be permitted by authority in writing from IDCARE’s Managing Director. If you would like to provide feedback please use our Feedback Form.
Have you received a cold call or automated voice message recently?view fact sheet
A data breach is the unauthorised disclosure or loss of personally identifiable information.view fact sheet
Have you received a call from someone speaking in Mandarin?view fact sheet
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Social Services’ Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.
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