Common signs of identity compromise and misuse
  • Lost or stolen identity credentials (e.g. passport, driving licence). 
  • Mail stops arriving at your address. 
  • Items appear on bank/credit card statements you don’t recognise. 
  • Bills, invoices or receipts addressed to you for goods/services you haven’t asked for. 

Responding to identity theft: 

Every case is different, but here’s some general tips on what to do: 

  • Contact IDCARE to assess your risks and build a tailored response plan. 
  • Update and run anti-virus software on all Internet-enabled devices. 
  • Reset all passwords and PINs. 
  • Review where you keep your personal information on your devices, such as emails and hard drive and remove unnecessary items. 
  • Review your existing accounts. Look for unauthorised transactions, changes to settings (for example email particulars), and, if possible, the times and locations your account has been accessed. 
  • Check your credit report to see if someone is accessing credit in your name. 
  • Contact your financial institution and let them know what’s happened and ask how they can assist. 

Mitigating the risk of identity theft online 
  • ‍DO NOT open suspicious texts or emails – delete them. 
  • Never send money or give credit card, online account details or copies of personal documents to anyone you don’t know or trust - and never by email. 
  • Choose passwords that would be difficult for others to guess, and update them regularly. 
  • Secure your networks and devices with antivirus software and a good firewall. 
  • Be cautious about using social media and limit the amount of personal information you publish online. 
  • Be cautious about requests for your personal information over the internet. 

Mitigating the risk of identity theft offline 
  • ‍Secure your personal documents at home and when travelling. 
  • Put a lock on your mailbox and destroy any documents containing personal information not required. 
  • Be cautious about requests for your personal information over the phone and in person. 
  • Order a free copy of your credit report from a credit reporting agency annually. 
  • Regularly check your bank & superannuation statements. 
  • Be curious about where you information goes that is collected by organisations – you have a right to know why they are collecting it, how they will secure it, for how long they will keep it, whether they will share it. 

Identity Care Australia & New Zealand Ltd (IDCARE) provides identity and cyber security incident response services (the Services) in accordance with the following disclaimer of service:

IDCARE is Australia and New Zealand’s national identity and cyber incident community support service. We are a not-for-profit charity.

  • The Services provide do not constitute legal advice. IDCARE recommends that you consult a solicitor in relation to your legal rights and obligations, including but not limited to your legal rights or obligations under Australian and international privacy and data protection laws.
  • While every effort has been made to ensure the accuracy of the information in this product or service, to the maximum extent permitted by law all conditions, terms, representations, and warranties (in each case, whether express or implied) in connection with the provision of the Services which might otherwise be binding upon IDCARE are excluded.
  • IDCARE’S liability for any loss or damage suffered by any person or organisation (including, without limitation, any direct, indirect or consequential loss or damage) arising out of or in connection with the Services (including without limitation liability for any negligent act or omission, or statement, representation or misrepresentation of any officers, employees, agents, contractors or consultants of IDCARE) shall be limited to the fees paid by you to IDCARE in respect of the Services. For the avoidance of doubt, this limitation of liability extends to any liability arising from any actions performed or not performed as a result of any recommendations made in course of providing the Services.
  • The Services provided by IDCARE are intended to be provided solely to the initial recipient of this document or service and IDCARE will not be liable to any other person who may receive this document.

While every effort has been made to ensure the accuracy of the information in this alert, IDCARE disclaims any liability to any person in respect to any actions performed or not performed as a result of the contents of the alert or any accompanying data provided. Wider dissemination may be permitted by authority in writing from IDCARE’s Managing Director. If you would like to provide feedback please use our Feedback Form.

Other fact sheets

Our Fact Sheets offer important information on how to prepare, prevent, detect and respond to Identity theft and other cyber related issues.
Dealing with Debt Collectors

Debt collectors work to collect debts on the behalf of business and government.

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Understanding Identity Theft

Identity theft is a type of fraud that involves the compromise of identifying information.

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Linkedin Security

LinkedIn is a social tool for individuals interested in developing their professional network.

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Success Stories!


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Counsellors to learn more about our Support Services and how we can help you.   
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