Common signs of identity compromise and misuse
  • Lost or stolen identity credentials (e.g. passport, driving licence). 
  • Mail stops arriving at your address. 
  • Items appear on bank/credit card statements you don’t recognise. 
  • Bills, invoices or receipts addressed to you for goods/services you haven’t asked for. 

Responding to identity theft: 

Every case is different, but here’s some general tips on what to do: 

  • Contact IDCARE to assess your risks and build a tailored response plan. 
  • Update and run anti-virus software on all Internet-enabled devices. 
  • Reset all passwords and PINs. 
  • Review where you keep your personal information on your devices, such as emails and hard drive and remove unnecessary items. 
  • Review your existing accounts. Look for unauthorised transactions, changes to settings (for example email particulars), and, if possible, the times and locations your account has been accessed. 
  • Check your credit report to see if someone is accessing credit in your name. 
  • Contact your financial institution and let them know what’s happened and ask how they can assist. 

Mitigating the risk of identity theft online 
  • ‍DO NOT open suspicious texts or emails – delete them. 

  • Never send money or give credit card, online account details or copies of personal documents to anyone you don’t know or trust - and never by email. 
  • Choose passwords that would be difficult for others to guess, and update them regularly. 
  • Secure your networks and devices with antivirus software and a good firewall. 
  • Be cautious about using social media and limit the amount of personal information you publish online. 
  • Be cautious about requests for your personal information over the internet. 

Mitigating the risk of identity theft offline 
  • ‍Secure your personal documents at home and when travelling. 

  • Put a lock on your mailbox and destroy any documents containing personal information not required. 
  • Be cautious about requests for your personal information over the phone and in person. 
  • Order a free copy of your credit report from a credit reporting agency annually. 
  • Regularly check your bank & superannuation statements. 
  • Be curious about where you information goes that is collected by organisations – you have a right to know why they are collecting it, how they will secure it, for how long they will keep it, whether they will share it. 

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Disclaimer © 2018 Copyright Identity Care Australia & New Zealand Ltd. While every effort has been made to ensure the accuracy of the information in this FACT SHEET, IDCARE disclaims any liability to any person in respect to any actions performed or not performed as a result of the contents of the alert or any accompanying data provided. Note our service is free to the community and our Counsellors will never ask you to provide your personal information and credentials if we make contact with you.

Other fact sheets

Our Fact Sheets offer important information on how to prepare, prevent, detect and respond to Identity theft and other cyber related issues.
Physical Theft of Credentials

Identity theft is a type of fraud that involves the theft of someone’s personal information.

view fact sheet
Small Business & Ransomware

Ransomware is software designed to infiltrate and remotely lock your device.

view fact sheet
Data Breaches and You

A data breach is the unauthorised disclosure or loss of personally identifiable information.

view fact sheet

Success Stories!


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and  identity related issue. Contact one of our Identity & Cyber Security Counsellors to learn more about our Support Services and how we can help you.   
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