Have you received a cold call or email recently from IDCARE asking you to participate in a “sting”?
There are No-Caller ID and overseas telephone numbers at present calling community members impersonating IDCARE. The caller claims to be from IDCARE (sometimes referring themselves as “Ashton”) stating that IDCARE is a not-for-profit charity working with Government.
The scammers claims that the person receiving the call or email has been “hacked” and they can assist in catching the hacker.
Aside from impersonating our Charity, the scammer then requests remote access of the recipient’s computer, phone or tablet using remote access software like AnyDesk and TeamViewer. They show the victim apparent “hacking” activity, such as via “Event Viewer” or “Tree” via a “Windows key + R” command. This gives the appearance of activity on a screen, but in fact is just a basic view of your device’s activity.
The scammer then claims they will transfer money into your online banking account, whereupon you are then asked to transfer the money to a bitcoin wallet the victim is asked to set up. Except there has been no transfer of money in most cases and the scammer has actually hidden the fact that they have just stolen the money from the victim.
Before the victim transfers money, the scammer asks them to either show or send them a copy of a driver licence or passport. They also coach them to set up a cryptocurrency account via a cryptocurrency exchange (such as Coinspot).
IDCARE will never cold call someone or send an unsolicited text or email and ask you to provide remote access, provide a copy of your driver licence or establish a cryptocurrency account. We will never ask you to participate in a “sting” or work with IDCARE to catch criminals on behalf of law enforcement.
If you have experienced this scam, here is what we would recommend you do:
Notify your financial institution(s) without delay;
Change your email password using another device and logging on to webmail;
Wherever possible set up multi-factor authentication for your online accounts (using a separate device);
Have your device looked at by an IT professional to remove any persistent remote access software, scan for malware, and ensure your online accounts are secured and free from any rules or changes to recovery methods (such as recovery phone numbers);
Reflect on what personal and credential information you may have in your emails about yourself or others;
Engage IDCARE via our Get Help web request. You will have a specific Client Reference number generated, upon which our Case Managers can confirm with you on contact.
IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations. We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page. If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Social Services’ Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers. A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.