X is a virtual and public forum used by individuals, groups and businesses. This social media platform is designed for users to be able to share and discuss opinions and events referred to as ‘tweets’. Using social media platforms like X can be a valuable way to connect with other businesses, potential clients and to promote your business. This guide provides simple steps you can take to protect your X account.

Prevention

How can you protect your information and account details when using X?

Always use a strong & unique password on your account.
Enable multi-factor authentication.
X posts are public by default, however, you can choose to “protect” or make private selected posts.
Backup your posts if they are important to you or your business.
Regularly check for unknown third-party apps connected to your X account.
Be careful of clicking links that take you away from the app, even from people you know.

Detection

How can you detect if someone is attempting to or has gained access to your X account?

You receive verifications codes and new login alerts randomly.
Changes to account followers and following.
Changes made to the profile contact information or recovery methods.
New or unknown apps have been linked to your profile.
Direct messages you don’t recognise have been sent from your account.
You have been signed out/locked out of the account.

Correction

How can you respond to account compromise or a scam on X?

Change your password immediately and ensure multi-factor authentication is enabled.
Check login history.
Delete any unknown trusted devices logged into the account.
Delete any unknown posts, comments or direct messages made by the account when it was compromised (if a business account was used to distribute scam messages, consider notifying followers to not click on the link or follow the instructions).
Inform X if you suspect there has been unauthorised access to your account.
If you still have access to the account - see X’s guide here on how to secure a compromised account.
If you no longer have access to the account – complete X’s help form here.
If your account is being impersonated you can report it here.

For additional support or information, contact IDCARE by submitting a Get Help Form or call 1800 595 160 (Aus) or 0800 121 068 (NZ).

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