Fijian Authorities and IDCARE Sign MoU to Strengthen Consumer Protection and Cyber Resilience 

Fijians now have stronger protection against scams, identity theft, and online threats, thanks to a new partnership between the Fijian Competition and Consumer Commission (FCCC), the Consumer Council of Fiji (CCoF), and IDCARE, a community support service for victims of cybercrimes, scams and identity theft. 

A newly signed Memorandum of Understanding (MoU) will drive a coordinated national response, connecting Fijians with free expert support and boosting resilience in communities and small businesses. 

Under the MoU, communities across Fiji—including rural and disadvantaged areas—will benefit from: 

• Direct access to IDCARE’s specialist advice and support to recover from scams, identity theft, and cybercrime. 
• Community outreach and local awareness programs to build scam awareness and resilience. 
• Stronger national coordination among consumer authorities and regulators to respond to online threats. 
• Training and capacity‑building initiatives to empower Fijians to protect themselves and their businesses. 

This collaboration builds on IDCARE’s trial of its case management services in Fiji, which began in November 2024 under the Australian Government’s Department of Foreign Affairs and Trade Cyber and Critical Tech Co‑operation Program. The trial has already assisted individuals and microbusinesses impacted by online scams, while helping to strengthen Fiji’s long‑term resilience to cybercrime. 

QUOTES 

Dr David Lacey, Founder and Group CEO, IDCARE 

"This MoU turns awareness into action. By combining IDCARE’s specialist support with the reach of Fiji’s consumer authorities, we are giving Fijians the tools to recover from scams and protect their digital lives." 

FCCC CEO, Ms Senikavika Jiuta,  said: 

"Collaboration is critical to protecting Fijian consumers and this partnership strengthens our collective ability. By combining local expertise with IDCARE’s specialist support, we are ensuring that every Fijian, whether they are in an urban centre or a rural community, knows exactly where to turn when scams or cyber threats strike."  

Consumer Council of Fiji (CCoF) CEO, Seema Shandil said: 

"Through this partnership, support is just a call or click away. Whether it’s a scam, identity misuse, or a small business needing guidance, help is now easily accessible for all Fijians." 

✅ HOW TO GET HELP 

• Mobile users: Call the National Consumer Helpline (toll‑free 155) and your case can be referred to IDCARE’s award-winning case management centre who will contact you.  
• Landline users: Call 008002698 for direct, toll-free access to IDCARE 
• Small Business owners, go to idcare.org/healthcheck or call 008002699 from a landline. 
• Online: Complete the Get Help form at www.idcare.org. 

Free for Fijians until 20 November 2025, funded by the Australian Government. 

MEDIA CONTACTS 

IDCARE 

Kathy Sundstrom 

National Manager Outreach & Engagement 

[email protected] 

Consumer Council of Fiji 

Ziyad Parvez, Manager for Campaigns, Information and Media 

[email protected] 

Contact: 9094946