ANIMAL REFERRAL HOSPITAL EMPLOYEE INCIDENT RESPONSE
IDCARE as Australia’s national identity and cyber support community service has been engaged by The Animal Referral Hospital (ARH) to assist employees who have concerns about the exposure of their personal information.
Important Information
The Animal Referral Hospital have prepared a Team Member update available here.
If you have specific questions about this incident you may contact the ARH Incident Support Team on (03) 4422 4660 (Monday to Friday, 9amto 5pm AEDT) or by emailing [email protected].
ARH will contact each person affected via email and post. ARH will never ask you for your personal information when contacting you. Your email or letter will contain a unique reference code. This Code will be used by ARH when contacting you.
IDCARE’s Role in Supporting You
IDCARE is an independent charity focused on supporting community members that have concerns about their personal, account or credential information. We have been asked by ARH to extend our support to impacted persons via the provision of expert advice, such as there commendations below, and through our specialist Case Management service.
IDCARE Case Managers work every day with community members who experience the compromise or exploitation of their personal information. They understand the real risks, concerns and needs of our community. If you have specific concerns or seek further guidance on the below recommendations, please book a time with an IDCARE Case Manager via our Individual Get Help Form. In booking a time with IDCARE, please use the reference code provided in your notification.
General Advice and Guidance
The exposure of name, date of birth, and contact details(such as phone number and/or email address) does heighten risks around scammer engagement. In fact, notifications about a breach itself can also heighten risks, as scammers can seek to impersonate the breached organisation when engaging with notified persons.
Remain scam vigilant by:
- Assuming that communications you receive may be from a scammer.
- Make your own enquiries using an alternative contact method to the one they used.
- Never give remote access to your devices if asked by someone who engages you.
- Keep your passwords and codes to yourself. Sharing these with scammers may mean you breach the terms and conditions of the account providers (such as your bank)and any chance of recovering funds highly unlikely.
- Staying abreast of the latest scams by visiting Scamwatch or by subscribing to IDCARE’s free community awareness bulletin, Cyber Sushi
If you believe you have responded to a scam engagement, please complete an IDCARE Get Help form to request assistance.
Information Exposed
ARH has indicated to IDCARE that exposed staff employment information may have included full name, residential address, date of birth, email address, phone number, tax file number, salary information, bank details such as BSB and account number, as well as copies of identification documents where they have been provided to ARH including driver licence, passport, birth certificate and marriage certificate or other government identifiers.
Response Recommendations by Credentials
IDCARE has formed response recommendations relating to the credentials potentially exposed as a result of the ARH Data Breach.
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