IDCARE’s Role in Supporting You

IDCARE is a not-for-profit charity that works to support members of the community who experience the exposure of personal information and any misuse events, whether they occur online or in the physical world. We have worked on Australia and New Zealand’s largest data breach events and supported tens of thousands of people across our community that have experienced the compromise or exposure of their information.

IDCARE has been engaged to provide support to impacted individuals through the delivery of expert advice and specialist case management services.

These services are offered by IDCARE at no cost to you.

Response Recommendations by Credentials

IDCARE has developed the following response recommendations based on the credentials exposed as a result of this incident:

General Advice and Guidance

Remain scam vigilant by:

• Assuming that all communications you receive may be from a scammer.
• End the interaction and contact the organisation back on a trusted publicly available phone number or email.
• Never give remote access to your devices if asked by someone who engages you.
• Keep your passwords and codes to yourself. Sharing these with scammers may mean you breach the terms and conditions of the account providers (such as your bank) and makes any chance of recovering funds highly unlikely.

If you believe you have experienced identity exploitation and misuse, please submit an Individual Get Help Form and use the reference code provided in your notification.
Note that IDCARE specialises in cases where individuals believe they have experienced identity exploitation and misuse or have grave concerns about this risk.