It’s hard to believe that since 2014, IDCARE has responded to over 275,900 client engagements from people who experienced a cyber-enabled crime.
It’s even harder to believe this was achieved without any annual appropriations from Government or grants.
IDCARE is a registered not-for-profit and an Australian and New Zealand charity. Our funding streams come from a few organisations in industry and government who take the view referral to our case management centre should be accompanied by a financial contribution. We simply could not exist without this funding source.
We work for every dollar and we use every dollar to make a difference to the lives of many. This is what we've achieved together this year:
In 2020 IDCARE witnessed a 76% jump in demand from across the community from people who have experienced identity theft, scams and cybercrimes;
Our case managers had 86,271 engagements for the year dating to December 1, equating to around 28,000 hours in specialist case management support;
We welcomed some positive changes in the response environment, including:
Amendments to the Privacy (Credit Code) Act 2004 that means that consumers only have to request from one credit reporting bureau a credit ban from all three bureaus rather than have to engage others.
Amendments to identification requirements under telecommunications legislation.
We shared in delivering a whole of payment system response standard for organisations in working with customers of scams and identity crimes;
We featured in over 200 news articles, reaching international audiences that exceeded 100 million people;
We supported data breach responses that impacted over a million Australians and 200,000 New Zealanders;
We also detected 15 previously unknown breaches;
We produced approximately 600 profiling alerts, eight special reports, and contributed submissions to the federal government, sharing and creating new knowledge and response opportunities;
Given the unique international service offered, we supported individuals that resided in 31 different countries;
We managed to disrupt organised crime in partnership with Government regulators by taking down websites and scam phone numbers.
On behalf of the 86,270 (and counting) people and families we touched this year, a VERY BIG thank you. Here’s the list of Our Subscribers who made it happen.
IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations. We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page. If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Social Services’ Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers. A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.