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IDCARE as Australia’s national identity and cyber support community service has been engaged by Quantum Radiology to assist individuals who have concerns about the exposure of their personal information.
Quantum Radiology have prepared a response page on their website. Keep abreast of developments in relation to this cyber incident by visiting the Quantum Radiology Website.
IDCARE is an independent charity focused on supporting community members that have concerns about their personal, account or credential information.
We have been asked by Quantum Radiology to extend our support to impacted persons via the provision of expert advice and IDCARE specialist Case Management services are available.
Note that IDCARE's National Case Management specialises in cases where individuals believe they have experienced identity exploitation and misuse or have grave concerns about this risk.
IDCARE Case Managers work every day with community members who experience the compromise or exploitation of their personal information. They understand the real risks, concerns and needs of our community.
General recommendations are provided below. If you have specific concerns or seek further guidance on the recommendations, please submit an Individual Get Help Form and use the reference code provided in your notification.
The exposure of personal information such as name, date of birth, and contact details can heighten risks around scammer engagement. In fact, notifications about a breach itself can also heighten risks, as scammers can seek to impersonate the breached organisation when engaging with notified persons.
Remain scam vigilant by:
Assuming that communications you receive may be from a scammer.
Make your own enquiries using an alternative contact method to the one they used.
Never give remote access to your devices if asked by someone who engages you.
Keep your passwords and codes to yourself. Sharing these with scammers may mean you breach the terms and conditions of the account providers (such as your bank) and any chance of recovering funds highly unlikely.
If you believe you have responded to a scam engagement, please complete an IDCARE Get Help form to request assistance.
IDCARE has formed response recommendations relating to the credentials potentially exposed as a result of the Quantum Radiology cyber incident. Quantum Radiology has informed IDCARE that not all attributes were exposed for each individual impacted. Please refer to your incident notification for specifics on what information of yours was exposed.
Individually full name is a low risk identity attributes, however in combination with other information (such as address and phone number) scammers engaging you may appear more legitimate.
You may see an increase in targeted phishing attempts via email, text messaging or telephone calls, where the scammer uses details specific to you (such as your name and date of birth for “verification”). For more information on phishing watch IDCARE's what is phishing video here --> https://www.idcare.org/how-to-videos/what-is-phishing.
Never click on links in emails or text messages, no matter how legitimate they appear. Do not be pressured to respond, whether it is by email, text message or telephone. If you want to know whether an organisation tried to get in touch with you, contact the organisation yourself using contact details you know are correct.
Keep being scam vigilant and stay across the latest scams by regularly visiting idcare.org, connecting with our social media, and subscribing to our free online newsletter Cyber Sushi. Another great resource is Scamwatch that collate lots of information and alerts about scams.
The phone number will be the one provided to Quantum Radiology. This could be your mobile or a landline/home phone number.
The exposure of a phone number can leave you open to being targeted by spam or scam phone calls.
These can appear to be from legitimate phone numbers with local area codes.
They often claim to be an authority or organisation, such as the police, a telecommunication company or a government entity.
The scam-caller may frame the call with a sense of urgency, either in order to avoid a penalty (such as a payment or fine) or to receive a reward (such as a discount).
Scammers may send fraudulent SMS messages to the phone number. These may impersonate a legitimate organisation and include a link to a malicious download or scam website.
For more information on SMS scams please visit IDCARE's fact sheet --> https://www.idcare.org/fact-sheets/sms-scams.
Keep being super vigilant about scams, particularly telephone and SMS scams. Having a little bit of information exposed (such as your full name, address, date of birth, or phone number) can make the job of scammers much easier when convincing people about their deception.
Do not feel pressured to respond to a call or text message. If you think a call may be legitimate, hang up and call the organisation back using details that you know are correct. Do not accept that it is the real organisation because the Caller ID shows their correct number or name – these can be “spoofed” or masked to appear to be real.
Do not download apps or software (such as AnyDesk or TeamViewer), follow technology instructions, or allow remote access to your device to someone who has called you.
Do not click on links in text messages. Instead, contact the organisation using details you know are correct.
If you think a call may be legitimate, hang up and contact the organisation yourself using contact details you know are correct. Don’t automatically accept it’s the real organisation calling you because the caller ID shows their correct number or name: they can be manipulated to seem genuine.
The physical address will be the one provided to Quantum Radiology.
For most individuals, physical addresses are considered low risk identity attributes. However, in combination with other attributes (such as your full name, date of birth, email address and phone number) scammers engaging you via email, SMS or telephone may appear more legitimate.
Reports made to IDCARE of cyber criminals physically attending a person’s address are very low. Most scammers and cybercriminals are not in Australia.
Some people can have specific concerns about the exposure of their address details, such as survivors of family and domestic violence or as a result of other personal reasons.
You may wish to discuss your concerns around physical security. You may engage an IDCARE Case Manager with these concerns, please book a time via our Get Help for Individuals Form.
This data breach event included the Medicare number supplied to Quantum Radiology.
Your Medicare card number may be used as a form of identity verification in order to create accounts in your name, including financial accounts, where the institution does not require driver licence or passport details to be provided for the account to be established.
IDCARE recommends that if you believe that the exposure of your Medicare card number presents a broader risk to other accounts (such as financial accounts), then you may wish to apply for a completely new card number using the Services Australia MS011 form. More information on this process can be found online at Services Australia. When completing the form, you will need to select “transfer to a new card”, and have everybody who is listed on your current Medicare card complete their details if they also wish to transfer to a new card number.
A Report Cyber number has been issued by the Australian Cyber Security Centre in relation to this incident. It is ACSC-8811. This report number can be used to extend the credit bans.
This includes practitioner name, title, speciality and provider number as well the medical centre contact details.
A Medicare Provider Number is low-risk identity information, however in combination with other information criminals could use this to appear more legitimate in impersonation scams. This increases the risk of targeted phishing attempts. Targeted phishing attempts could be made via email, text messaging or telephone calls with the criminal using details specific to you and your company. These attempts may include requesting you to update your provider details including those contained in your HPOS account.
IDCARE recommends logging onto your Health Professional Online Services (HPOS) account to check:
If you manage your claims using Medicare Online via MyGov, IDCARE recommends:
If you manage you claims using Medicare Easyclaim IDCARE recommends to: