Our subscriber organisations

We have a great many subscribers who care enough about their customers to care about us.

Call us in Australia on 1800 595 170 or New Zealand on 0800 121 070 to discuss our subscription packages.


Enquire about becoming a subscriber.

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Organisation Support Services

IDCARE provides support to organisations of all sizes through subscription tailored to their individual needs.

Contact an IDCARE business relationship manager to discuss and build a subscription package, selecting from the range of options below.

Immediate Incident Response

  • 24/7 Incident Response Advisor
  • Assessment and Response Planning
  • Notifications and Communications
  • National Case Management Centre
  • IDCARE Client Portal
  • Daily feedback on incident

Customer and Staff Care

  • Prioritised access to IDCARE’s National Case Management Centre
  • Individualised response plans
  • Unique referral code for your organisation
  • Improved customer satisfaction

Intelligence and Insights

  • Open and dark net monitoring
  • Profiling and alerting
  • Monthly reports on the latest topics, trends, issues and changes in identity and cyber security
  • Quarterly reports tailored to your business and industry
  • Case studies from our client engagements specific to your organisation and industry
  • Organisation and industry response plan testing

Resilience and Capacity Building

  • Independent review of privacy and incident response plans and policies
  • Build and test incident plans
  • Staff training including incident planning and response, scam and detection, and negotiating the identity response system

Capabilities Unique to IDCARE

  • National Case Management Centre
  • Incident Security Operations Centre
  • IDCARE Client Portal
  • Cyber First Aid

Contact Us for more information


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Business Relationship coordinator to learn more about our Support Services and how we can help you. 
IDCARE's Postal Address

postal ADDRESS

AU: PO Box 412
Caloundra, QLD, 4551

NZ: PO Box 54
Napier, Hawkes Bay, 4110
New Zealand


call our Identity security
operations centre

AU: 1800 595 170
Mon - Fri: 8am - 5pm AEST

QLD: 07 3555 5901
ACT & NSW: 02 8999 3350
VIC: 03 7018 2370
NT, SA & WA : 08 7078 3533

NZ: 0800 121 070
Mon - Fri: 10am - 7pm NZST

AKL: 09 884 4441

call our national case
management centre

AU: 1800 595 160
Mon - Fri: 8am - 5pm AEST

QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA : 08 7078 7741

0800 121 068
Mon - Fri: 10am - 7pm NZST

AKL: 09 884 4440