We will forward your feedback to the relevant team. We appreciate your feedback as it helps us improve our services.

Please Note: If you believe your identity has been compromised please use our Get Help form and one of our specialised Identity & Cyber Security Counsellors will get back to you.

In the meantime please continue to browse our website and see what else IDCARE can do for you. Have a look at our Learning Centre or use our Cyber First Aid Kit to diagnose a problem you may have.


IDCARE's Learning Centre is a key resource for visitors to learn how to prepare, prevent, detect and respond. This is where IDCARE prescribes and offers immediate treatment.

Support Services

How we help individuals and organisations

Individual Support Services

IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Contact us to receive free practical and behavioural support if you have experienced:

  • Lost or stolen credentials
  • Remote access of your device
  • Scams
  • Email phishing attacks
  • Hacking of your social media, email or streaming accounts
  • Mobile phone porting
  • Unauthorised access to your bank, credit card or superannuation accounts
  • Bank, phone or other utility accounts opened in your name
  • Credit report inaccuracies

Organisation Support Services

IDCARE provides support to industry, government, not-for-profit organisations, and businesses of all sizes through a subscription tailored to your needs. Support services may include, but are not limited to:

  • Immediate data breach incident response
  • Priority access to our National Case Management Centre
  • Open and dark net monitoring and alerting
  • Monthly reports on the latest topics, trends, issues and changes in identity and cyber security
  • Quarterly reports tailored to your business and industry
  • Case studies from our National Case Management Centre
  • Cyber First Aid
  • My Data Care portal
  • Staff training
  • Independent review of privacy and incident response plans and policies