The caller (or automated message) might claim your identity has been used to launder money or traffic drugs. They may provide you with ID numbers and claim to belong to official sounding government departments like the police or tax authorities.
The caller might claim you or someone pretending to be you has opened multiple bank accounts overseas and used them for money laundering.
Perhaps the caller might recite all or part of your tax details to convince you of their authenticity (most likely obtained from data breach leaks posted online).
The caller may claim that your accountant made an error on your last tax return and now you owe some money.
If you have received any of these calls recently – you have been targeted by a scam.
The caller will initiate contact via phone, SMS or email and use many social engineering tactics to appear authentic. In some cases you may receive a robo-call that prompts you to press a number to speak to an operator – or even an SMS with details of your alleged ‘crimes’. The scammers will claim to belong to an official sounding Government departments and although their accent is foreign, will use names like ‘John Wilson’ or ‘Andy Jones’, they might even give you bogus badge numbers or case IDs.
Be vigilant when receiving unsolicited calls where the caller claims to belong to a Government agency or police station. While the number may appear to be legitimate – hang up and make your own independent enquiries. Caller ID spoofing means anyone can appear to be calling from anywhere at anytime. Your own number can even be used to call you.
These callers may often request that you provide a photo of yourself holding your driver licence or passport to verify your identity. You may also be asked to disclose email addresses, phone numbers, residential address or tax details.
If this has happened to you:
Identity Care Australia & New Zealand Ltd (IDCARE) provides identity and cyber security incident response services (the Services) in accordance with the following disclaimer of service:
IDCARE is Australia and New Zealand’s national identity and cyber incident community support service. We are a not-for-profit charity.
While every effort has been made to ensure the accuracy of the information in this alert, IDCARE disclaims any liability to any person in respect to any actions performed or not performed as a result of the contents of the the Services or any accompanying data provided. Wider dissemination may be permitted by authority in writing from IDCARE’s Managing Director. If you would like to provide feedback please use our Feedback Form.
Lost or stolen credentials may put you at risk of identity theft.view fact sheet
A credit reporting agency is a private company that collects data and maintains historical information.view fact sheet
Online shopping has made the shopping experience more efficient and more accessible.view fact sheet
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Social Services’ Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.
ABN 84 164 038 966