The caller might ask if you have experienced slow internet connection speed or interruptions to your service. They might claim you are due for a router, modem or infrastructure (copper to fiber) upgrade. They might even ask you to visit a speed test website. Maybe they wanted to provide you with a refund for this slow service?
The caller might ask you to open a program called event viewer and click on the administrative panel. This would show many errors (which is completely normal). They may convince you that this is ‘hackers’ accessing your computer from foreign countries like Russia, China or Indonesia. Sometimes the callers claim they will install a firewall on your computer.
Often when browsing the internet a pop-up ad might lock the screen and provide you with an 1800 number to call for tech support.
Perhaps you purchased a new product recently and Googled the number for Microsoft, Norton Anti-virus or Canon Installation Drivers?
Perhaps you were searching for a support number for your internet, email or phone provider?
Maybe you decided you wanted to invest some money into Bitcoin and called the number on a broker's webpage?
The caller might have asked you to download an app to your computer or smartphone.
Anydesk, TeamViewer and GoToAssist are among the most popular remote access programs. In any case, you would have been requested to provide an access code or PIN so the so called ‘technician’ could access your device and fix the problems.
If you have received any of these communications recently– you have been targeted by a remote access scam.
Many of these callers will ask you to check if fraud activity has affected your online banking accounts and will request that you login to them. They might then claim that you can help them ‘catch the hackers’ in the act and ask you to forward on a large sum of money. They will then request you send this money to another bank account and the authorities will ‘trace’ this transaction. This is a deception, while scammers have remote access to your device, they can make it appear as though you have received a deposit to the tune of thousands of dollars.
Sometimes the caller will tell you that you are entitled to a refund for slow service speed. They will request you check your bank account to see the funds have been deposited. Often, this may appear to be many thousands of dollars. The caller will then state they have accidentally paid you too much and ask for the money to be returned. DO NOT COMPLY – they are simply editing the HTML of the webpage to deceive you and you will end up transferring your own money to them.
Where investment and cryptocurrency are involved, many brokers will call you after you have paid the initial setup fee associated with account creation. They may request you download a remote access program to ‘show you the ropes’ surrounding investments.
The caller may initiate contact with you. Remember – rollout of the NBN is easily searchable via the internet. Scam callers may use this information to target suburbs where the NBN is due for an upgrade or has reported a recent outage.
Never allow anyone to remotely access your device. Be wary of anyone requesting a PIN number or code that appears on your device. Many callers will try to deceive you and others who are not ‘in the know’ surrounding technology.
These callers may often request that you provide a photo of yourself holding your driver licence or passport to verify your identity. You may also be asked to disclose email addresses, phone numbers, residential address or tax details.
If this has happened to you:
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IDCARE is Australia and New Zealand’s national identity and cyber incident community support service. We are a not-for-profit charity.
While every effort has been made to ensure the accuracy of the information in this alert, IDCARE disclaims any liability to any person in respect to any actions performed or not performed as a result of the contents of the the Services or any accompanying data provided. Wider dissemination may be permitted by authority in writing from IDCARE’s Managing Director. If you would like to provide feedback please use our Feedback Form.
Cryptocurrencies such as Bitcoin or Ethereum are digital currencies.view fact sheet
Identity theft is a type of fraud that involves the theft of someone’s personal information.view fact sheet
When a ban is put in place it basically ‘freezes’ access to your credit files.view fact sheet