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IDCARE as Australia’s national identity and cyber support community service has been engaged by Pareto Phone to assist individuals who have concerns about the exposure of their personal information.

IDCARE’s Role in Supporting You

IDCARE is an independent charity focused on supporting community members that have concerns about their personal, account or credential information.

We have been asked by Pareto Phone to extend our support to impacted persons via the provision of expert advice and IDCARE specialist Case Management services are available.

Note that IDCARE's National Case Management specialises in cases where individuals believe they have experienced identity exploitation and misuse or have grave concerns about this risk.

IDCARE Case Managers work every day with community members who experience the compromise or exploitation of their personal information. They understand the real risks, concerns and needs of our community.

General recommendations are provided below. If you have specific concerns or seek further guidance on the recommendations, please submit an Individual Get Help Form and use the reference code provided in your notification.

General Advice and Guidance

The exposure of personal information such as name, date of birth, and contact details can heighten risks around scammer engagement. In fact, notifications about a breach itself can also heighten risks, as scammers can seek to impersonate the breached organisation when engaging with notified persons.

Remain scam vigilant by:

Assuming that communications you receive may be from a scammer.

Make your own enquiries using an alternative contact method to the one they used.

Never give remote access to your devices if asked by someone who engages you.

Keep your passwords and codes to yourself. Sharing these with scammers may mean you breach the terms and conditions of the account providers (such as your bank) and any chance of recovering funds highly unlikely.

Staying abreast of the latest scams by visiting Scamwatch or by subscribing to IDCARE’s free community awareness bulletin, Cyber Sushi

If you believe you have responded to a scam engagement, please complete an IDCARE Get Help form to request assistance.