Protecting yourself online 
  • Be cautious of anyone trying to befriend or communicate with you online. 
  • Be vigilant about who you provide access to your device(s). 
  • When you move away from your computer or device ensure it is locked. 
  • Limit the amount of personal or financial information you post online. 
  • Be careful who you trust online and keep a copy of conversations in case you need to report them. 
  • If you have children talk to them about all the great things about being online, but also the risks – be honest and open. 
  • Familiarise yourself with privacy and security settings for your device and the applications / software you download. 
  • Disable your geo-locating services. 
  • Protect your social media, email and banking accounts with strong passwords. 
  • Regularly run anti-virus and anti-spyware. 
  • Regularly change your passwords. 
  • Be cautious opening attachments and clicking on links from people you don’t know. 
  • Ensure the security on your home Wi-Fi is turned on and you have changed the default password to any modems or routers you may be using at home (talk to your service provider if needed). 
  • Avoid using public Wi-Fi. If you need to, ensure you are using secure webpages and do not send information out whilst using it. 
  • Talk to people you can trust to provide good advice about things you may be experiencing if you’re not sure – some bullying and stalking may not appear so when you first experience it. Get advice. 

Detecting if things go wrong: 
  • ‍Receiving constant messages/comments from someone. 
  • You might notice a change in a friend or family member’s behaviour that seems unlike them. 
  • You or someone you know are receiving uncomfortable / harassing / threatening messages. 
  • Information or photos have been posted without your consent. 
  • Someone has access to passwords or accounts. 
  • Your accounts have been logged on in different locations. 

Responding when things go wrong: 
  • ‍If you or someone is in immediate danger call the Police (000 in Aust or 111 in NZ). 
  • Don’t feel you need to go alone – talk to someone you trust or access any number of counselling services that can assist you work through what you are experiencing (eg. KidsHelpLine, BeyondBlue, LifeLine etc.). 
  • Screenshot or save communications as evidence. 
  • If you believe your device has been compromised and you are a survivor of family and domestic violence contact IDCARE
  • Report cyberbullying to relevant social media site. 
  • Block the sender. 
  • Make a complaint to the eSafety Commissioner (Aust) or NetSafe (NZ). 
  • If your image is being exploited download IDCARE’s Image Exploitation Fact Sheet on for the latest prevention and response advice. 

Other fact sheets

Our Fact Sheets offer important information on how to prepare, prevent, detect and respond to Identity theft and other cyber related issues.
Safely Shopping Online - Image of shopping online
Safely Shopping Online

Online shopping has made the shopping experience more efficient and more accessible.

view fact sheet and the Police or the Police? Which one to report the compromise of personal information?

view fact sheet
Knowing your privacy rights

We all have rights in relation to the protection of personal information.

view fact sheet


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.   
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