Published on:

March 23, 2020

Scammers are using techniques such as ‘phishing’ emails or text messages claiming to have important information regarding the latest coronavirus updates, local testing stations, potential cures, cheap medical products or important work from home information.

These messages try to persuade you to click open a link and re-enter your username and password or download a seemingly innocent attachment that contains malware.

Services Australia will never ask you to click on a link in a text message, download software or upload documents.

The scammers are preying on people’s fear, uncertainty and doubt on social media, particularly Facebook, then deceiving people again to click on malicious sites, enter credentials or donate money to fraudulent fundraising efforts.

As many organisations have staff starting to work from home there is now increased risk of scammers attempting what are called remote access scams.

This involves scammers calling people and pretending to be from telco companies, NBN or tech support. They often sound convincing and authoritative and will try to convince you there are internet problems that have been reported. You will be requested to download software, often Team Viewer,to allow them to fix the problem, and told any text or emails you receive during this process will be part of the testing procedure. Credit card details may also be requested.

This could lead to malware being installed on your computer, work files being stolen and access to your work and/or personal information being compromised.


How to protect yourself:
  • Stop and check before you click. Check the URL and sender address. If in doubt log into the website rather than click or open an attachment.
  • Avoid clicking on pop-up advertisements on your social media pages and mobile games.
  • Only buy online groceries from reputable supermarkets and online sellers.
  • Check the URL of websites you visit and look for little padlock symbol.
  • Never provide your credit card or bank account details via email.
  • Update your passwords and try to have different passwords across your accounts. A password manager can help with this.
  • Don’t respond to unsolicited phone calls about your computer asking for remote access. Hang up and call back on a number from the legitimate website to confirm.
  • If you think you have been compromised contact IDCARE and report the scam to Scamwatch.


Below are links for further information:


Other News

IDCARE is always active in the media from radio to TV, social media and news articles. Keep up to date with what's happening at IDCARE and in the media.

Scam targeting mandarin speakers

A spike in scams targeting the Chinese-Australian community.

more info

May 17, 2018

IDCARE Newsletter - How easy is your password to hack?

How easy is your password to hack?

more info

December 4, 2020

IDCARE Impersonation scam

Have you received a cold call or email recently from IDCARE asking you to participate in a “sting”?

more info

October 30, 2020


IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.   
Call Centre Icon


1800 595 160

Mon - Fri: 8am - 5pm AEST

QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA08 7078 7741

Call Centre Icon

call our NEW ZEALAND

0800 121 068

Mon - Fri: 10am - 7pm NZST

AKL: 09 884 4440