670,000 Australians are collectively owed $110 million in unclaimed Medicare rebates from the Department of Human Services (DHS). Medicare is sending correspondence to those individuals who did not provide their bank account details to DHS and have thus missed out on rebates for doctors visits and other service fees. If you are entitled to reimbursement, you will be contacted via your online myGov account or by post.
Roll outs such as these unfortunately get the attention of criminals who try to interfere with the process by stealing the identity of unwitting individuals.
There are three main ways in which criminals can interfere with this reimbursement:
Letterbox theft where criminals steal the reimbursement letters from the mailbox as a form of identity theft or to attempt to claim reimbursement on your behalf.
‘Phishing’ phone calls from scammers pretending to be from DHS/Medicare/myGov
'Phishing’ text/email messages which may contain phony links where individuals may be asked to ‘update their personal details and bank account information’. Examples of this type of scam may be found on the DHS website on the "Have you been scammed page".
Do not click on links or respond to text messages, emails or phone calls from people stating they are DHS or Medicare. Instead login to your myGov account or call by sourcing the relevant phone number from the official DHS website.
If you wish to contact the Medicare regarding this matter please call 132 011.
For more information on Medicare reimbursement please click on the below links.
IDCARE is here to provide you with specialist support and guidance when faced with a cyber and identity related issue. Contact one of our Identity & Cyber Security Case Managers to learn more about our Support Services and how we can help you.
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations. We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page. If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Social Services’ Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers. A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.